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Certificate III in Business (Medical Administration)

Enhance your organisational and administrative skills to become a highly sought-after medical receptionist or secretary, records clerk, or accounts clerk.

Launch your professional medical career with a Certificate III in Business.

Would you like to apply your organisational skills in a workplace that helps people and saves lives? Studying the BSB30120 Certificate III in Business with a specialisation in medical administration could help turn your dream career into a reality. This online business course covers all the fundamental skills for working in any professional setting, and it also includes specific courses that prepare you for success in the medical field.

Tailored as a medical administration course, this business certificate will help you step confidently into various workplaces including hospitals, clinics, medical centres, and GP offices. Whether you take a patient-facing job as a medical receptionist or a backstage role as a records clerk, you will love knowing that your medical administration training and day-to-day tasks are helping the nurses and doctors in your workplace improve people’s lives.

Both the general medical field and the receptionist career pathway are expected to grow in the coming years, according to Job Outlook. This means both the industry and profession you are stepping into should provide a lot of opportunities for you. If you are already employed in a general admin role, this medical admin course could be the ideal stepping stone towards a promotion or moving into a medical-specific organisation. 

Looking to study business online but not specifically interested in the medical field? We also offer a more generalised BSB30120 Certificate III in Business, or you can specialise in customer engagement or business administration instead. For higher business qualifications, consider the BSB40120 Certificate IV in Business or the BSB50120 Diploma of Business.

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The BSB30120 Certificate III in Business (Medical Administration) is a Nationally Recognised course.

Eligibility Requirements


Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.​​​​

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the medical administration course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
  • MAC: Operating system - OS X 10.14 Mojave or later
  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Certificate III in Business (Medical Administration)


Online Course available


The length of the course is up to 12 months

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months


Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

This business course will prepare you for success as an administrative professional in any workplace (but especially a medical workplace). You will have the skills to work productively in a team, support and work inclusively with colleagues, communicate with others in the workplace, write documents, create presentations, complete projects, organise schedules for doctors and practitioners, manage and liaise with patients, and more.

Medical Receptionist

As a receptionist, you will be the face of the clinic, GP’s office or waiting room – the first person to welcome and guide patients when they arrive on the premises. You may also act as the repository for all general information about the organisation in order to best answer enquiries in person, via email, and over the phone.

Medical Secretary

Medical secretaries play a key role in managing both the patients and practitioners in a medical workplace. You will typically greet people as they arrive, tend to phone calls and mail, schedule appointments, handle billings and payments, and perform other important admin tasks.

Accounts clerk

This administrative role specialises in managing all things related to money. You will work with financial spreadsheets, invoices, and other documents to ensure all bookkeeping and general accounting for your business is handled correctly.

Records Clerk

Records clerks are responsible for managing, organising and retrieving files as required. Other tasks may include preparing documents for storage, verifying documents prior to archiving, and destroying records when needed.

Delivery Options and Length

Online Course

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

The length of the course is up to: 12 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Instalment plan Paid via a series of regular weekly or fortnightly instalments.

Online Course

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites


Apply critical thinking skills in a team environment
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.


Support personal wellbeing in the workplace
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.


Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.


Use inclusive work practices
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.


Assist with maintaining workplace safety
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.


Engage in workplace communication
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.


Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a simple document. The unit applies to individuals who administer a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of simple documents.


Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms. The unit applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.


Undertake project work
This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. No licensing, legislative or certification requirements apply to this unit at the time of publication.


Interpret and apply medical terminology appropriately
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.


Prepare and process medical accounts
This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.


Maintain patient records
This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.


Apply the principles of confidentiality, privacy and security within the medical environment
This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

There are no entry requirements for this qualification.

Check the currency of BSB30120

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Melanie Petersen - testimonial
Student Testimonial
Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Melanie Petersen - testimonial
Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 


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