HLT33115

Certificate III in Health Services Assistance

Take the first step of entering the healthcare industry and learn vital skills that will allow you to aid health professional staff as they care for their patients.

Kickstart your career in healthcare with a HLT33115 Certificate III in Health Services Assistance

Are you passionate about helping people? Do you want to make a real difference in your community while also setting yourself up for a successful and exhilarating career pathway? An occupation centred around working as a health services assistant might be your calling.

A HLT33115 Certificate III in Health Services Assistance will set you up for a diverse range of career opportunities. The qualification provides you with the factual, technical and procedural knowledge required to provide assistance to healthcare professionals. Whether it’s learning what you need to comply with infection prevention and workplace health and safety (WHS), honing your skills on how to communicate effectively in a healthcare and community services setting or understanding how to interpret and apply medical terminology accurately, the online health services assistant course will ensure you’re fully prepared to work as a health services assistant no matter what area you decide to go into.

Completing the health services assistant course opens a variety of career opportunities. Graduates may go on to work as an assistant in nursing, a patient care attendant, patient support assistant, patient services assistant or a patient services officer. It’s the ideal certification for those looking to work in a more hands-on role in patient care under supervision.

Delivered online by Foundation Education, a HLT33115 Certificate III in Health Services Assistance takes no longer than 12 months to complete. Meaning in just a year’s time (or less!) from commencing study, you’ll be qualified to work in a variety of health services assistant jobs. According to Job Outlook, the healthcare and social assistance sector is Australia’s largest and fastest growing industry. The Australian Bureau of Statistics has also confirmed employment opportunities are plentiful, with an increase of 17.1 per cent of employment in the industry over the past five years.

With a formally recognised certification, the average health services assistant salary in Australia is $56,085 per year, though this will vary from state to state.

Interested in what other roles are possible in the healthcare industry? Become a health administrator with a HLT37315 Certificate III in Health Administration or work as a practice manager in a health institution with a HLT57715 Diploma of Practice Management.

Sources: Joboutlook.gov.au and Lmip.gov.com

The HLT33115 Certificate III in Health Services Assistance is a Nationally Recognised course.

Eligibility Requirements

Education

Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the Health Services Assistance course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points
Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
Windows: Operating system – Windows 8 or above
Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
MAC: Operating system - OS X 10.14 Mojave or later
Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Work Placement

Where required, we will assist you in organising a work placement location of your choosing.

Qualification

Certificate III in Health Services Assistance

Delivery

Online Course available

Length

The length of the course is up to 12 months

Study Load

Submit 1 unit of competency every 3 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

The HLT33115 Certificate III in Health Services Assistance equips you with the expertise and knowledge required to excel in a role centred around health services assistance and caring for clients. You will learn vital skills that are applicable across all job outcomes including effective communication, complying with WHS and infection prevention, understanding and using medical terminology and working respectively, safely and supportively with people with mental health and drug and alcohol issues.

Assistant in Nursing

Deliver limited care to patients under the direction of Registered Nurses. They are responsible for helping patients with their day-to-day routines such as showering, dressing, eating, mobility and medication. They keep accurate patient records and help with the planning of their ongoing care and daily routines.

Patient Care Attendant

Supports patients with basic cleaning and dressing needs and administers medication. When working in a patient’s home, they often attend to basic housekeeping duties the patient is unable to perform. They are responsible for keeping the patient company and monitoring changes to their physical, emotional and mental condition.

Patient Support Assistant

Responsible for taking care of a patient’s basic needs. They assist patients with several hygiene tasks including bathing, dressing, feeding them and helping them use the toilet if needed. They monitor and record vital signs such as temperature, pulse and blood pressure and report any health concerns the patients may have to the nurses.

Patient Services Assistant

This role is primarily carried out in a hospital environment. It involves performing a diverse range of tasks including assistance with general patient care, patient transport, cleaning and food services. The responsibilities of a patient services assistant may vary depending on the institution they are working for and the specific role they are in.

Patient Services Officer

Provides courteous and efficient patient support to staff, patients and clinicians. Their duties include obtaining the required medical records, organising patient transport bookings, managing telephone inquiries and providing general administrative support as needed.

Delivery Options and Length

Online Course

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

The length of the course is up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Instalment plan Paid via a series of regular weekly or fortnightly instalments.

Course fees include course delivery and assessment, study materials and dedicated student support services. Please note this course does not qualify for assisted government funding.

Online Course

CHCCOM005

Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

CHCDIV001

Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.

HLTAAP001

Recognise healthy body systems

This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body. This unit applies to any worker who needs to use and interpret information that includes references to client anatomy and physiology.

HLTINF001

Comply with Infection Prevention and Control Policies and Procedures

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks. This unit applies to individuals working in health and direct client care contexts.

HLTWHS001

Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBMED301

Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.

BSBWOR301

Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

CHCCCS009

Facilitate responsible behaviour

This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change. This unit applies to workers who work directly with people in a range of community service contexts.

CHCAGE001

Facilitate the empowerment of older people

This unit describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach. This unit applies to support workers in residential or community contexts.

CHCCCS015

Provide individualised support

This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations. This unit applies to workers who provide support under direct or indirect supervision in any community services or health context.

CHCMHS001

Work with people with mental health issues

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.

CHCAOD001

Work in an alcohol and other drugs context

This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector. This unit applies to workers who come into contact with clients affected by alcohol and other drugs.

*HLTAID003

Provide first aid

This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings. *This course contains the unit HLTAID003 Provide first aid which must be completed through an external RTO. Foundation Education has an agreement in place with Red Cross Australia (RTOID 3605) which allows students to receive training for these units at a reduced price or you may source your own training provider. Please note that the cost of this external training is not included in any of your course fees. Upon completion, you will need to submit a copy of your first aid and CPR certificate for us to process a Credit Transfer against these units on your student record.

CHCCOM001

Provide first point of contact

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

HLTAAP002

Confirm physical health status

This unit describes the skills and knowledge required to obtain and interpret information about client health status and to check a client’s physical health. It requires a detailed knowledge of anatomy and physiology. This unit applies to individuals working directly with clients and who assist in the provision of health care services. Some disciplines may be subject to state/territory regulatory determination regarding delegation and supervision.

There are no mandatory vocational placement hours for this qualification. However, students are required to have access to a suitable workplace to complete a range of practical tasks including interacting with staff and a range of service users, access to older clients, access to reporting systems for behaviours of concern/incidents, organisational policies and procedures including, but not limited to, work health and safety, infection control, mandatory reporting, advocacy, support, service provision and documentation.

Check the currency of HLT33115

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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