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Diploma of Business (Operations)

Take your business career to the next level with a nationally recognised qualification.

Enhance your business operations skills to fast-track your career.

Is it time to take your career to new heights? The BSB50120 Diploma of Business (Operations) can help you learn the skills to earn a promotion, apply for senior positions, or get a significant head-start in a new career.

This online business course provides you with the leadership skills and professional understanding to succeed in any organisation as an admin/office manager, frontline manager, team leader, business development manager, or project coordinator. Whichever path you choose, you will have a formal and nationally recognised qualification on your CV to help you stand out from other candidates.

Completing the BSB50120 Diploma of Business (Operations) online with Foundation Education can lead you to a stable and financially rewarding career. The demand for office managers, for example, is expected to experience strong growth in the coming years, and people employed in these roles earn $1,490 per week on average (data from Job Outlook).

As a 100% online business course, our BSB50120 Diploma of Business (Operations) gives you the freedom to study anytime from anywhere.

Not sure if you’re ready for a full business diploma? Consider studying the BSB31020 Certificate III in Business or the BSB40120 Certificate IV in Business first. Alternatively, if you would prefer more generalised business training, we also offer the BSB50120 Diploma of Business without the business operations specialisation.


The BSB50120 Diploma of Business (Operations) is a Nationally Recognised course.

Eligibility Requirements


Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.​​​​

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the business operations course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
  • MAC: Operating system - OS X 10.14 Mojave or later
  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Diploma of Business (Operations)


Online Course available


The length of the course is up to 12 months

Study Load

Submit 1 unit of competency every 4 weeks to graduate in 12 months


Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

When you graduate with this business certificate, you will have the practical skills and theoretical knowledge to thrive in any business environment. You will have essential capabilities including applying critical thinking in the workplace, managing meetings, developing business plans, managing an organisation’s finances and resources, communicating effectively with colleagues, completing projects, and more.

Administrative Manager

As an administrative manager, you will apply your organisational skills to ensure the day-to-day operations of your workplace all go smoothly. You will play a key role in supporting and supervising other staff, developing and updating policies and procedures, and assisting with recruitment.

Frontline Manager / Team Leader

As a team leader, you will supervise and manage a team of other staff members. This will typically involve motivating the team, assessing and evaluating employees, assisting management with recruitment and training programs, and updating the team on deadlines and company goals.

Business Development Manager

Business development managers are charged with finding ways to help their organisations grow. This typically involves investigating potential leads, exploring new opportunities, setting up sales appointments, and building strong relationships with prospective clients or customers.

Resource Manager

Working closely with project managers, you will be tasked with ensuring your organisation has the appropriate staff and human resources to reach its objectives. From hiring new employees to training existing team members, your role will oversee every aspect of matching the right people to the right tasks. Other duties of resource managers include tracking workloads and utilisation rates, managing payroll, and reallocating staff to keep up with changing priorities.

Office Manager

An office manager is the go-to person for staff who need administrative support. You will often be responsible for managing the front desk, organising workplace events and meetings, coordinating staff schedules, and handling paperwork.

Project Coordinator

Deliver projects on time and within budget as a project coordinator. This role entails delegating tasks to the appropriate people in your team, reporting to stakeholders on the progress of the project, performing key administrative tasks, and fostering communication between team members.

Delivery Options and Length

Online Course

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

The length of the course is up to: 12 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online Course

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites


Develop critical thinking in others
This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.


Manage budgets and financial plans
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes. The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.


Manage business resources
This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.


Develop workplace policies and procedures for sustainability
This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists. 'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.


Lead communication in the workplace
This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.


Manage project scope
This unit describes the skills and knowledge required to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls. The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.


Manage business operational plans
This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.


Undertake project work
This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.


Manage meetings
This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.


Manage organisational finances
This unit describes the skills and knowledge required to undertake budgeting, financial forecasting and reporting. This unit also describes the skills and knowledge required to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to reviewing financial information, analysing financial risks, preparing a budget and reporting on financial activity. The unit applies to individuals who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management.


Develop and implement business plans
This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans. The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.


Manage personal and professional development
This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.


There are no entry requirements for this qualification.

Check the currency of BSB50120


Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 


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