Diploma of Leadership and Management

Advance into a leadership or management role 

Looking to progress into a role where you get to lead a team or manage employees? The BSB50420 Diploma of Leadership and Management can give you the practical skills and formal qualification to move up into a senior role. This leadership and management course covers all facets of being a leadership figure in the workplace.  

The leadership and management skills you will acquire during your diploma include managing team effectiveness, leading communication in the workplace, demonstrating leadership, using emotional intelligence, and creating effective workplace relationships. With these capabilities under your belt, you will graduate ready for a role where you manage a sales team, business department, frontline staff, or even an entire office. 

Formal, nationally recognised leadership and management training can give your CV an edge when applying for jobs, as it demonstrates to potential employers that you have the passion and education to succeed in management roles. This means studying the BSB50420 Diploma of Leadership and Management could set you up for a successful and secure career.  

By choosing this online course, you will enjoy the freedom and flexibility of studying anywhere, anytime. 

*Source: Joboutlook.gov.au 

The BSB50420 Diploma of Leadership and Management is a Nationally Recognised course. 

Course Outcomes

After completing the BSB50420 Diploma of Leadership and Management, you will have the skills to demonstrate strong leadership and effective management in any workplace environment, from a corporate office to a small family-owned agency. The electives of this course will help you understand the intricacies of leading a team, covering details such as managing business resources and budgets, developing sustainability policies, and implementing WHS programs. 

Business Development Manager

Business development managers are charged with finding ways to help their organisations grow. This typically involves investigating potential leads, exploring new opportunities, setting up sales appointments, and building strong relationships with prospective clients or customers.

Customer Service Manager

As a customer service manager, you will be a key point of contact for customers and an escalation point for other customer service representatives. From resolving complaints to providing accurate product information, your main responsibility will be ensuring every customer has the best experience possible when engaging with your business. 

Frontline Manager

As a frontline manager, you will supervise and manage a team of other staff members. This will typically involve motivating the team, assessing and evaluating employees, assisting management with recruitment and training programs, and updating the team on deadlines and company goals.

Office Manager

An office manager is the go-to person for staff who need administrative support. You will often be responsible for managing the front desk, organising workplace events and meetings, coordinating staff schedules, and handling paperwork.

Operations Manager

As an operations manager, you will be responsible for ensuring all day-to-day and ongoing functions run smoothly, enabling all other staff members to complete their duties efficiently. You will need to track projects, organise schedules, manage timetables, and communicate effectively with both internal and external stakeholders of the business.

Sales Team Manager

Combine your passion for sales with your leadership talents by becoming a sales team manager. You will be responsible for supervising sales staff, helping each colleague in your team develop their skills, hit their targets, and strive to meet the standards you set as a role model for the team.