BSB30415

Certificate III in Business Administration

Apply your organisational and time management skills to a career in business administration

Advance your existing office knowledge and gain the confidence to take your business career further

Make your start in business providing administration support with a formal business administration qualification - the Certificate III in Business Administration.

This online course will teach you how to organise schedules, write simple documents, deliver and monitor service to customers, process customer complaints, contribute to team effectiveness and process payroll and accounts payable and receivable. You’ll also gain the skills to create electronic presentations, design and produce business documents and develop keyboarding speed and accuracy.

In a business administration role, you will use your bright, friendly and helpful manner to work effectively with others across a range of business departments. If you are self-motivated with the ability to use initiative, this is an area where there is on-going potential for career development.

Upon graduation from this business administration course, you will be qualified to work as an Office Administrator, Junior Personal Assistant or Receptionist. These business administration positions offer convenient work-life balance, enabling you to take on both full and part-time work opportunities. As a graduate in business administration, you’ll be able to communicate and work effectively in a range of business departments, as well as provide support to the greater administrative team.

Now is a great time to get qualified, as employment for General Clerks is expected to grow strongly over the next four years, according to the Job Outlook website published by the Australian Government*. Employers generally seek candidates with a formal qualification and eagerness to learn, so it is well worth investing in a course to build on your skills and advance your career.

With flexible payment options available, and a state of the art learning management system that enables you to study whenever and wherever suits you, now is a great time to develop your career and refine your knowledge of business administration operations.

*Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

Education

Whilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

Students under the age of 18 years require the signed consent of a parent or guardian to enrol in this qualification.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the online part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points
Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
Windows: Operating system – Windows 8 or above
Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
MAC: Operating system - OS X 10.14 Mojave or later
Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Qualification

Certificate III in Business Administration

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Business Administration, you’ll be able to apply a broad range of administrative competencies in a variety of work contexts using your discretion and judgement and may also provide technical advice and support to a team. You could also work in the following positions:

Accounts clerk

Accounts Clerk responsibilities include keeping financial records updated, preparing reports and reconciling bank statements. Clerks also run accounting software programs to process business transactions, like accounts payable and receivable, disbursements, expense vouchers and receipts.

Accounts payable clerk

The accounts payable clerk completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.

General Clerk

With varying responsibilities according to industry and company size, you are a key contributor to the daily administrative operations of any office.

Junior Personal Assistant

Help manage your employer’s professional and personal life. Answer calls, organise meetings and schedules, and make sure everything gets done.

Office assistant

An office assistant is someone who performs routine clerical and organisational tasks. They organise files, draft messages, schedule appointments and support other staff.

Receptionist

Answer phone calls and greet visitors - represent a company by being the friendly face greeting clients each day.

Word processer

Word processors set up and prepare reports, letters, mailing labels, and other materials on a computer using a keyboard and word processing software.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online

BSBWOR301

Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBADM307

Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBWRT301

Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCUS301

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBCMM301

Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBFLM312

Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

BSBFIA302

Process payroll

This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.

BSBFIA303

Process accounts payable and receivable

This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable.

BSBITU312

Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU313

Design and produce digital text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

BSBITU306

Design and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBITU307

Develop keyboarding speed and accuracy

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

BSBWHS201

Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

There are no formal entry requirements for this qualification; however, it is recommended that individuals have undertaken lower-level qualifications (ie. a Certificate II in Business BSB20115) and/or have relevant industry experience to assist with the completion of this course. This may have been obtained through formal and informal training, work experience or life experience.

By completing a Certificate III in Business Administration, you could gain a credit transfer towards this course, or if you study four additional subjects, you could also graduate with a Certificate III in Business.

Check the currency of BSB30415

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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