BSB30115

Certificate III in Business

Become a General Clerk and enter the world of business

Equip yourself with the skills and knowledge to become an integral member of an office support team

According to the Job Outlook website, as published by the Australian Government, job openings for General Clerks are expected to exceed 50,000 over the next three years*. If you’re interested in entering the business sphere and taking on a variety of clerical duties, equip yourself with the foundation knowledge of administration operations with the Certificate III in Business.

This qualification will demonstrate to employers that you have the skills and knowledge to succeed as a General Clerk, Payroll Officer, Customer Service Advisor, Data Entry Operator or Typist. More specifically, the Certificate III in Business will equip you with the skills required to deliver and monitor a service to customers, maintain financial records, process customer complaints, create electronic presentations and design and produce a range of business documents. You will advance your knowledge of customer service, accounting procedures, data systems and business technology, while further improving your broader office, computer and business skills.

If you are a quick learner who is both motivated and enthusiastic, there is opportunity to progress in your career and move into a more senior role with additional responsibility. Once you have graduated from this qualification, you can further expand your job prospects with additional study or on-the-job experience. You may choose to obtain a BSB40215 Certificate IV in Business or progress further with a BSB50215 Diploma of Business. In addition, your career in business also comes with the potential to work across other departments including, business administration, business sales or business management.

Our flexible study material is available to access at any time via My eCampus - our innovative and interactive online learning platform. With multiple payment options to suit your budget and lifestyle, dedicated student support and the flexibility to study at a time and location that suits you, now is the best possible time to upskill and make your start in business and management.

*Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

Education

Whilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

Students under the age of 18 years require the signed consent of a parent or guardian to enrol in this qualification.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points

Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

(Dial-up access will be significantly slower and is not recommended)

Windows : Operating system – Windows XP or Vista 7 or above

Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC : Operating system: OS X 10.4 or later

Internet Browser – latest version of Google Chrome

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)

Qualification

Certificate III in Business

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 3 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Business, you’ll be able to apply a broad range of competencies in varied work contexts using your discretion, judgment and theoretical knowledge. You could also gain employment as a:

Accounts clerk

Accounts Clerk responsibilities include keeping financial records updated, preparing reports and reconciling bank statements. Clerks also run accounting software programs to process business transactions, like accounts payable and receivable, disbursements, expense vouchers and receipts.

Accounts payable clerk

The accounts payable clerk completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.

General Clerk

With varying responsibilities according to industry and company size, you are a key contributor to the daily administrative operations of any office.

Junior Personal Assistant

Help manage your employer’s professional and personal life. Answer calls, organise meetings and schedules, and make sure everything gets done.

Office assistant

An office assistant is someone who performs routine clerical and organisational tasks. They organise files, draft messages, schedule appointments and support other staff.

Receptionist

Answer phone calls and greet visitors - represent a company by being the friendly face greeting clients each day.

Word processer

Word processors set up and prepare reports, letters, mailing labels, and other materials on a computer using a keyboard and word processing software.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online

BSBWOR301

Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBADM311

Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

BSBWRT301

Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCUS301

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBINM301

Organise workplace information

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

BSBFLM312

Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

BSBFIA301

Maintain financial records

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.

BSBCMM301

Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBITU312

Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU313

Design and produce digital text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

BSBITU306

Design and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBWHS302

Apply knowledge of WHS legislation in the workplace

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

There are no formal entry requirements for this qualification.

Check the currency of BSB30115

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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