BSB30120

Certificate III in Business

Enhance your organisational and administrative skills to become a highly sought-after assistant, receptionist, clerk, or customer service representative.

Launch your career in a professional setting with a Certificate III in Business.

If you love setting up projects or have ever been called ‘the organiser’ of your friend group, a BSB30120 Certificate III in Business may just help you find your professional calling. This online business course covers a wide range of fundamental professional skills, from supporting the wellbeing of colleagues to helping maintain workplace safety.

This well-rounded business certificate will equip you with the knowledge and abilities to thrive in various workplaces. Whether you take a job as an administrative assistant in an office or a receptionist in a hotel, you will have the confidence that comes with a comprehensive qualification. Many of these professions provide stable employment. For example, both general clerks and receptionists are expected to experience moderate growth in the coming years, according to Job Outlook.

The BSB30120 Certificate III in Business can provide a significant leg-up on your peers when looking for your first administrative job, though it can also serve as an excellent skill boost to leverage for a promotion or when applying for a more senior role. As a nationally recognised certificate, your business training with Foundation Education will reassure prospective employers that you have the knowledge and skills to succeed as an administrative assistant, personal assistant, administration officer, receptionist, customer service representative, records clerk, or word processing operator.

This generalised qualification is ideal if you know that business is the right career path for you, but you do not have a niche or specific work environment in mind. If you would prefer to narrow your focus, we also offer the BSB30120 Certificate III in Business with specialisations in medical administration, customer engagement, and business administration. Alternatively, if you would like to study business online at a higher level, you may wish to consider the BSB40120 Certificate IV in Business or the BSB50120 Diploma of Business.

*Source: Joboutlook.gov.au

The BSB30120 Certificate III in Business is a Nationally Recognised course.

Eligibility Requirements

Education

Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the business course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points
Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
Windows: Operating system – Windows 8 or above
Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
MAC: Operating system - OS X 10.14 Mojave or later
Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Work Placement

Where required, we will assist you in organising a work placement location of your choosing.

Qualification

Certificate III in Business

Delivery

Online Course available

Length

The length of the course is up to 12 months

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

This business course will equip you for several different roles in a wide range of workplace environments. You will have the skills to work productively in a team, support and work inclusively with colleagues, communicate with others in the workplace, write documents, create presentations, complete projects, organise schedules, manage resources and customers, and more.

Administration Officer

From scheduling important meetings to putting together weekly reports, administration officers are often the glue that holds an office together. You will also be responsible for tasks such as managing office supplies, updating databases, organising documents and policies, and printing/photocopying.

Administrative Assistant

Everything in its place and a place for everything. As an administrative assistant or secretary, you will be tasked with filing and sorting documents. You will also be a key person in the organisation with responsibilities including scheduling appointments and supporting your colleagues with clerical jobs.

Customer Service Representative

As a customer service representative, you will be a key point of contact for customers. From resolving complaints to providing accurate service information, your main responsibility will be ensuring every customer has the best experience possible when visiting your workplace.

Personal Assistant

Working closely with a senior member of staff, you will play an essential role in ensuring all emails, phone calls, meetings, travel plans, and appointments are scheduled appropriately and run smoothly.

Receptionist

As a receptionist, you will be the face of the business – the first person to welcome and guide customers or clients when they arrive on the premises. You may also act as the repository for all general information about the business in order to best answer enquiries in person, via email, and over the phone.

Records Clerk

Records clerks are responsible for managing, organising and retrieving files as required. Other tasks may include preparing documents for storage, verifying documents prior to archiving, and destroying records when needed.

Word Processing Operator

You will be the person colleagues go to when they need documents created. Using computer software (e.g. Microsoft Word), you will write, edit, print and archive various files for the business.

Delivery Options and Length

Online Course

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

The length of the course is up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online Course

BSBCRT311

Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.

BSBPEF201

Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

BSBSUS211

Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

BSBTWK301

Use inclusive work practices

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

BSBWHS311

Assist with maintaining workplace safety

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.

BSBXCM301

Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

BSBWRT311

Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a simple document. The unit applies to individuals who administer a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of simple documents.

BSBTEC303

Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms. The unit applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBPMG430

Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. No licensing, legislative or certification requirements apply to this unit at the time of publication.

BSBOPS303

Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems. The unit applies to those employed in a range of work environments who provide administrative support to teams and individuals.

BSBOPS301

Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. The unit applies to those who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide some technical advice and support to a team.

BSBOPS304

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

SIRXCEG005

Maintain business to business relationships

This unit describes the performance outcomes, skills and knowledge required to develop and maintain relationships with business customers by identifying customer needs and improving outcomes. It applies to individuals working in customer service roles in a diverse range of wholesale businesses. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

There are no entry requirements for this qualification.

Check the currency of BSB30120

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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