Tips for Medical Receptionists
You want to be the most effective medical receptionist you can, so here are some tips on how to make a medical office more efficient…
If you’re studying hard for your Certificate III in Business Administration (Medical) or Certificate III in Health Administration, you’re well on your way to becoming a successful medical receptionist, but the efficiency you bring to the job when you’re qualified is the icing on the cake.
Tips for Medical Receptionists:
• Look the part
As the ‘window’ to the practice, people will often judge an organisation on their experience at the reception. That’s why you need to make sure you’re well presented – a smart appearance and a friendly smile are key.
• Be friendly
As the face of the medical practice or organisation, you need to be approachable and professional. Often, people attending a medical institution can be feeling anxious, scared or even angry – if you can put them at their ease, you’re helping making their visit more palatable at the same time as helping your employer with its reputation.
• Be attentive
One of the key skills of a truly effective medical receptionist is the ability to handle the busiest periods like a master. Registering a long line of people while remaining courteous and professional isn’t easy, so be sure to pay attention to what people are saying to you (perhaps offering a brief summary for confirmation afterwards), while politely acknowledging new arrivals so they don’t feel ignored.
• Be clutter-free
Your workspace as a receptionist is constantly on display, so make sure it stays neat and tidy. Not only will that give visitors a better impression, but it’ll enable you to find files and information you need straight away, without having to search through piles of paperwork. Medical equipment such as sample bottles lying around is definitely not a good look.
• Be discreet
Legally you’re required to keep all patient information confidential at all times, and this is a crucial part of the medical receptionist’s role. You’ll learn all about the hows and whys in your Foundation Education health course, but it doesn’t hurt to remind yourself often and to put in extra effort to ensure patients’ records are well guarded.
• Use your initiative
During quiet spells, use the time to tidy the waiting area, stock up the magazine collection or check the facilities – don’t look at a down period as a good time to check your Facebook. Bosses appreciate staff who are always on. Successful medical receptionists keep refreshing their medical knowledge, too, so really quiet periods could be a good time to bury your nose in the latest medical journal.