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SIT40416

Certificate IV in Hospitality

Progress into hospitality management as a Front Desk Supervisor with the Certificate IV in Hospitality.

Oversee the operations of a bar, cafe or restaurant

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

This qualification is suitable for an Australian Apprenticeship pathway.

The SIT40416 Certificate IV in Hospitality is a Nationally Recognised course.

Eligibility Requirements

Education

Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.​​​​

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the hospitality course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
  • MAC: Operating system - OS X 10.14 Mojave or later
  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).
Qualification

Certificate IV in Hospitality

Delivery

Online course, combined with 36 completed practical service periods available

Length

The length of the course is up to 24 months

Study Load

Submit 1 unit of competency every week to graduate in 24 months, plus 36 shifts of placement

Cost

Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

The Certificate IV in Hospitality will set you up with the knowledge you need to expand on your management skills and take the next step in your career in the hospitality industry. You could also gain employment as a:

Front Office Supervisor or Team Leader

Oversee a team handling company enquiries, sorting through and distributing mail, scheduling meetings and travel, and welcoming guests. 

Duty Manager

Handle the security, customer service and some management concerns of an organisation. You will the maintenance and overall safety procedures of the premise.

Shift Manager

Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. 

Food and Beverage Supervisor or Team Leader**

Responsible for managing all Food &Beverage operations and for delivering an excellent guest experience.** Note:  Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively.

Gaming Supervisor or Team Leader**

Supervise gaming operations and personnel, circulate among tables and observe operations.** Note:  Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively

Reservation Analyst

As a reservation analyst, you will help people make and confirm bookings in a hospitality setting (e.g. hotel, restaurant, travel agency, or corporate venue). Your inherent organisational and multi-tasking skills, plus the skills you learn via the Certificate IV in Hospitality, will ensure your success in this role.

Delivery Options and Length

Online course, combined with 36 completed practical service periods

Flexible online learning, via My eCampus, combined with 36  practical service periods or shifts to be completed in a hospitality environment sourced by the student.

The length of the course is up to: 24 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online course, combined with 36 completed practical service periods

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites

SITHFAB016

Provide advice on food
This unit describes the performance outcomes, skills and knowledge required to provide accurate information and advice on different menu options. It requires the ability to evaluate organisational menu items, provide advice to customers on their menu selection, contribute to menu design, and continuously extend personal product knowledge of food and cuisines. The unit applies to hospitality organisations that serve food, including hotels, restaurants, cafes, wineries, fine food outlets and clubs. It applies to food and beverage attendants who operate with some level of independence and under limited supervision to provide advice to others about menu selection.

SITXCOM002

Show social and cultural sensitivity
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

BSBDIV501

Manage diversity in the workplace
This unit describes the performance outcomes, skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's policy on diversity, fostering diversity within the work team, and promoting the benefits of a diverse workplace.

BSBFIA401

Prepare financial reports
This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports. It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role.

BSBITU306

Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

* HLTAID003

Provide first aid
This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings. *This course contains units, HLTAID003 Provide first aid and HLTAID001 Perform cardiopulmonary resuscitation, which must be completed through an external RTO. Foundation Education has an agreement in place with Red Cross Australia (RTOID 3605) which allows students to receive training for these units at a reduced price or you may source your own training provider. Please note that the cost of this external training is not included in any of your course fees. Upon completion, you will need to submit a copy of your first aid and CPR certificate for us to process a Credit Transfer against these units on your student record.

SITXCCS006

Provide service to customers
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITEEVT001

Source and use information on the events industry

SITHIND002

Source and use information on the hospitality industry

SITHIND004*

Work effectively in hospitality service
Practical: • Shift Details: 36 shifts at a minimum of 2 hours per shift • Workplace requirements: Candidate should have access to a facility that provides a table service and not over the counter order.

SITTTSL002

Access and interpret product information
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.

SITXCCS007

Enhance customer service experiences
This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.

SITXCOM005

Manage conflict

SITXFIN002

Interpret financial information

SITXFIN003

Manage finances within a budget

SITXFSA001**

Use hygienic practices for food safety
**Legislation and Workplace requirements: Food handlers must comply with the requirements contained within the Australia New Zealand Food Standards Code. In addition, access to a workplace that is fitted with suitable workplace fixtures, equipment, handwashing materials, food ingredients and ready to eat items, and regulatory documentation in English.

SITXHRM001

Coach others in job skills

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXWHS002

Identify hazards, assess and control safety risks

SITXWHS003

Implement and monitor work health and safety practices

There are no formal entry requirements for this qualification.

Check the currency of SIT40416

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience

Why choose us?

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

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