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SIT40416

Certificate IV in Hospitality

Progress into hospitality management as a Front Desk Supervisor

Oversee the operations of a bar, cafe, restaurant, hotel reception or concierge service

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

This qualification is suitable for an Australian Apprenticeship pathway.

This is a Nationally Recognised course.

Qualification

Certificate IV in Hospitality

Delivery

Online, combined with 36 completed practical service periods available

Length

Up to 24 months

Study Load

Submit 1 unit of competency every week to graduate in 12 months, plus 36 shifts of placement

Cost

Contact us on 1300 61 61 97 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Hospitality, you’ll be able to use a range of well-developed skills and your knowledge of industry operations to work in a variety of venues, including cafes, restaurants, hotels, motels, pubs, clubs and resorts. You could also gain employment as a:

Front Office Supervisor or Team Leader

Oversee a team handling company enquiries, sorting through and distributing mail, scheduling meetings and travel, and welcoming guests. 

Duty Manager

Handle the security, customer service and some management concerns of an organisation. You will the maintenance and overall safety procedures of the premise.

Shift Manager

Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. 

Food and Beverage Supervisor or Team Leader**

Responsible for managing all Food &Beverage operations and for delivering an excellent guest experience.** Note:  Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively.

Gaming Supervisor or Team Leader**

Supervise gaming operations and personnel, circulate among tables and observe operations.** Note:  Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively

Reservation Analyst

Delivery Options and Length

Online, combined with 36 completed practical service periods

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

This course includes 36 practical service periods or shifts to be completed in a hospitality environment sourced by the student.

Up to: 24 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online, combined with 36 completed practical service periods

Contact us on 1300 61 61 97 for course costs

Course Structure & Prerequisites

SITHIND004 *

Work effectively in hospitality service
*Practical: • Shift Details: 36 shifts at a minimum of 2 hours per shift • Workplace requirements: Candidate should have access to a facility that provides a table service and not over the counter order.

SITHIND002

Source and use information on the hospitality industry

SITXCCS006

Provide service to customers
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITXCCS007

Enhance customer service experiences

SITXFSA001**

Use hygienic practices for food safety
**Legislation and Workplace requirements: Food handlers must comply with the requirements contained within the Australia New Zealand Food Standards Code. In addition, access to a workplace that is fitted with suitable workplace fixtures, equipment, handwashing materials, food ingredients and ready to eat items, and regulatory documentation in English.

SITXWHS003

Implement and monitor work health and safety practices

BSBITU306

Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBITU211^^

Produce digital text documents
^^This unit is based on using Word 2013 and Windows 7

SITXMGT001

Monitor work operations

SITXFIN002

Interpret financial information

BSBFIA401

Prepare financial reports
This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports. It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role.

SITXFIN003

Manage finances within a budget

SITXHRM003

Lead and manage people

BSBDIV501

Manage diversity in the workplace

SITXCOM005

Manage conflict

SITTTSL002

Access and interpret product information
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.

SITXHRM001

Coach others in job skills

SITXWHS002

Identify hazards, assess and control safety risks

SITEEVT001

Source and use information on the events industry

BSBITU202

Create and use spreadsheetas
This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software.

HLTAID003^

Produce simple word processed documents
This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings. ^This course contains a core unit, HLTAID003 Provide first aid, which must be completed through an external RTO. Foundation Education has an agreement in place with Red Cross Australia (RTOID 3605) which allows students to receive training for this unit at a reduced price. Red Cross Australia is a third party training provider who conduct training and assessment services on behalf of Foundation Education. Please note that the cost of this external training is not included in any of your course fees. Upon completion, you will need to submit a copy of your first aid certificate in order for us to process a Credit Transfer against this unit on your student record. If you have chosen your own third party provider, you must submit a certified copy of your certificate. If you have undertaken training with Red Cross Australia, you must forward Foundation Education the email you receive which contains the electronic copy of your certificate.

There are no formal entry requirements for this qualification.

Check the currency of SIT40416

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience

Why choose us?

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

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