SIT30616

Certificate III in Hospitality

If you’ve got a taste for hospitality and want to diversify your job opportunities, gain the qualifications to work as a Function Host or Front Desk Receptionist

Embark on a rewarding career in hospitality as a Host or Front Desk Receptionist

The Certificate III in Hospitality will equip you with a number of practical skills, which will enable you to work effectively in a variety of roles and venues.

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

This is a Nationally Recognised course.

Nationally_Recognised_Training_Black.png

Eligibility Requirements

Education

Whilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

Students under the age of 18 years require the signed consent of a parent or guardian to enrol in this qualification.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the online part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points
Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
Windows: Operating system – Windows 8 or above
Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
MAC: Operating system - OS X 10.14 Mojave or later
Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Qualification

Certificate III in Hospitality

Delivery

Online, combined with 36 completed practical service periods available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 1.5 weeks to graduate in 12 months, plus 36 shifts of placement

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Hospitality, you’ll be able to use your knowledge of industry operations and practical skills to work in a variety of venues, including cafes, restaurants, hotels, motels, pubs, clubs and resorts. You could also gain employment as a:

Function Host**

Welcome and greet guests in a hospitality establishment, provide general facility information and ensure guests are comfortable, with their needs tended to.** Note: Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively.

Food and Beverage Attendant**

You will provide a consistent and high quality standard of food and beverage set up/service, ensuring smooth delivery of conference and function services.** Note: Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively.

Gaming Attendant**

You are responsible for providing gamblers with gaming services in casinos and other gambling establishments.** Note: Responsible Service of Alcohol (RSA) and Responsible service of gambling (RSG) must be acquired external to and are not delivered by Foundation Education and are required to work in any business providing Alcohol and/or Gaming services respectively.

Housekeeper (Hotel/Motel)

Your role could include regularly maintaining individual rooms and common areas of a property and providing a linen service.

Reception Front Desk Staff

As Reception Front Desk Staff you will be kept busy greeting visitors and answering phone queries.

Delivery Options and Length

Online, combined with 36 completed practical service periods

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

This course includes 36 practical service periods or shifts to be completed in a hospitality environment sourced by the student.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online, combined with 36 completed practical service periods

SITXCCS007

Enhance customer service experiences

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.

BSBSUS201

Participate in environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.

BSBITU306

Design and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBWOR203

Work effectively with others

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

SITHFAB016

Provide advice on food

This unit describes the performance outcomes, skills and knowledge required to provide accurate information and advice on different menu options. It requires the ability to evaluate organisational menu items, provide advice to customers on their menu selection, contribute to menu design, and continuously extend personal product knowledge of food and cuisines. The unit applies to hospitality organisations that serve food, including hotels, restaurants, cafes, wineries, fine food outlets and clubs. It applies to food and beverage attendants who operate with some level of independence and under limited supervision to provide advice to others about menu selection.

SITHIND001

Use hygienic practices for hospitality service

SITHIND002

Source and use information on the hospitality industry

SITHIND004 *

Work effectively in hospitality service

*Practical: • Shift Details: 36 shifts at a minimum of 2 hours per shift • Workplace requirements: Candidate should have access to a facility that provides a table service and not over the counter order.

SITXCCS002

Provide visitor information

SITXCCS006

Provide service to customers

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITXCOM002

Show social and cultural sensitivity

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

SITXFIN001

Process financial transactions

This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.

SITXFSA001**

Use hygienic practices for food safety

**Legislation and Workplace requirements: Food handlers must comply with the requirements contained within the Australia New Zealand Food Standards Code. In addition, access to a workplace that is fitted with suitable workplace fixtures, equipment, handwashing materials, food ingredients and ready to eat items, and regulatory documentation in English.

SITXHRM001

Coach others in job skills

SITXWHS001

Participate in safe work practices

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

There are no formal entry requirements for this course; however, it would be advantageous for you to have some industry knowledge or experience in the hospitality sector.

Check the currency of SIT30616

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience

Why choose us?

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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