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CHC30121 + CHC50121

Certificate III in Early Childhood Education and Care  + Diploma of Early Childhood Education and Care

Prepare to launch your career in a fast-growing industry by gaining the necessary skills and training to work in early childhood education.

Establish a new career in early childhood education with the Certificate III in Early Childhood Education and Care + Diploma of Early Childhood Education and Care 

If you are a kind, highly motivated person with a passion for educating preschool-aged children, a career in early childhood education might be for you! The combined CHC30121 Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education and Care qualification reflects the role of educators in early childhood education and care who work in regulated long day care centres, family day care, preschools or kindergartens in Australia. 

With Australia's population growth predicted to continue, careers in early childhood education are becoming more widely available across Australia. Passionate, qualified workers are in high demand.  

Upon completing this combined course, you will be qualified to apply for a variety of roles, including Childcare Assistant, Long Day Care Educator, Group Leader, and Childcare Director. You will engage the skills you developed during your training to use discretion and judgement when carrying out your work in the context of established policies and procedures. Taking a holistic approach, early childhood teachers focus on basic counting and literacy skills and promote development in art and music. Your role will also be to ensure the basic health and wellbeing of the children in your care. From developing and implementing a curriculum to providing enriching activities for your charges, you will play a crucial role in supporting the early education needs of young children.  

Delivered online with practical requirements of a combined 440 hours in a childcare facility, The CHC30121 Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education and Care will ensure you are job-ready in 3 years from commencing your studies. 

The CHC30121 Certificate III in Early Childhood Education and Care  + CHC50121 Diploma of Early Childhood Education and Care is a Nationally Recognised course.

Entry Requirements

CHC30121 Certificate III in Early Childhood Education and Care must be completed before commencing CHC50121 Diploma of Early Childhood Education and Care. 

Education

Students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

Students under the age of 18 years require the signed consent of a parent or guardian to enrol in this qualification.  

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the education support course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points

  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)

  • Windows: Operating system – Windows 8 or above

  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11

  • MAC: Operating system - OS X 10.14 Mojave or later

  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Assessment Items  

Assessments may include a range of assessments including quizzes, knowledge questions, case studies, workplace projects, and videos.  

Special Conditions 

Students must apply for their Working with Children check at course commencement.  

For CHC30121 Certificate III in Early Childhood Education and Care mandatory work placement (160 hours), students must have access to a regulated education and care service provider in Australia, with an appropriate range of work tasks and ratios of children, AND access to a qualified supervisor (i.e. a person who holds a Certificate III in Early Childhood Education and Care or equivalent). 

For CHC50121 Diploma of Early Childhood Education and Care’s mandatory work placement (280 hours), students must have access to a regulated education and care provider in Australia, with an appropriate range of work tasks and ratios of children, AND access to a qualified supervisor (i.e. a person who holds a Diploma of Early Childhood Education and Care or equivalent). 

Where required, we will assist you in organising a work placement location of your choosing.   

Qualification

Certificate III in Early Childhood Education and Care  + Diploma of Early Childhood Education and Care

Delivery

Online theory, combined with a total of 440 hours of practical assessment work split across both qualifications in a regulated children’s education and care service in Australia available

Length

The length of the course is up to 36 months

Study Load

Complete 1 unit of competency every 4.5 weeks to graduate in 36 months

Cost

Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

The skills and knowledge gained from the CHC30121 Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education and Care are nationally recognised, enabling you to apply for skilled leadership positions in early childhood education. Your job prospects include but are certainly not limited to the following highly in-demand roles.

Long Day Care Educator

Working in a Long Day Care Centre, you’ll be in an environment that supports working parents, as these centres provide education and care for children from babies to the age of 12. They usually operate at least 10 hours a day, Monday to Friday, for at least 48 weeks a year and provide full or part-time care. Children may be grouped together according to their age and developmental stage and an approved kindergarten program may also be offered. 

Kindergarten Assistant

As a Kindergarten Assistant, you’ll be working in a childhood education environment that is tailored to helping prepare children for prep. You’ll support children with play-based learning, help them to expand their physical abilities, help them to build their confidence and enhance their social skills. Kindergartens usually operate usually operate during school hours each school term, and many offer programs for 6 hours a day, 5 days a fortnight during each school term.  

Childcare Assistant

A Childcare Assistant provides care and structured learning to children, usually in a day care centre. As a Childcare Assistant, you’ll provide a caring, non-judgemental and supportive environment for all children and their families. You’ll supervise children as they learn and play, provide comfort and reassurance, plan stimulating activities, and keep children clean and safe.  

Early Childhood Educator

An Early Childhood Educator, also referred to as a Childcare Worker, is responsible for the care and early education of babies and young children. They work in a range of settings, including kindergartens, childcare centres, community centres or schools. As an Early Childhood Educator, you’ll support the implementation of an approved learning framework, and support children's wellbeing, learning and development. Depending on the setting, educators may work under direct supervision or on their own within a team. 

Lead Educator

The role of Lead Educator will vary depending on the educational environment, however in general, you will be developing and delivering a quality education program and practice and supporting children to participate in the program. You’ll work closely with the Childcare Director or Childcare Manager, and establish positive relationships with children and families. You’ll also coach and supervise other Educators.  

Childcare Director

As Childcare Director, you’ll occupy the most senior position at a childcare centre and be responsible for managing the day-to-day operations. You’ll ensure a safe and educational environment for young children, manage childcare educators, develop learning programs in coordination with your team and communicate with parents. Your key duties will include the overall planning, administration, marketing and resourcing of the centre. 

Educational Leader

The role of Educational Leader within an early childhood learning environment is primarily about guiding and developing educators’ and families’ understandings about play and leisure-based learning, and the significance of the early years in the education continuum for children. 

Assistant Director

In the role of Assistant Director to the Childcare Director, you’ll support in the running of operations and the overall leadership of the Centre. You’ll have the opportunity to work closely with the Centre Director and hone your leadership skills, as you manage and mentor a team of educators in their work with children and families. 

Group Leader

A Child Care Group Leader takes responsibility for the planning, implementation and evaluation of the daily education program. As Group Leader, you will lead the preparation of materials and equipment to support children’s learning, play and development. You’ll also be responsible for monitoring, assessing and documenting the children's individual progress. You’ll ensure the health and safety of children, support the inclusion of all children and develop positive and respectful relationships with the children in your care. 

Delivery Options and Length

Online theory, combined with a total of 440 hours of practical assessment work split across both qualifications in a regulated children’s education and care service in Australia

To achieve this qualification,  students must have completed a total of least 160 hours of work in a regulated children’s education and care service in Australia to complete the Certificate III in Early Childhood Education and Care. Students will then have to complete an additional 280 hours of work in a regulated children’s education and care service in Australia to complete the Diploma of Early Childhood Education and Care.  

Please note: Students cannot enter into the Diploma of Early Childhood Education and Care until the Certificate III is completed. 

The length of the course is up to: 36 months

Cost & Payment Options

Upfront Payment
Payment Plan

Upfront payment and instalment plans are available. 

Your course fee includes: 

  • Delivery and assessment of your qualification 

  • Study materials (including all resources) 

  • On-going support from our Education Team. 

You can pay for your course upfront via VISA/MasterCard or a bank deposit. Alternatively, we offer instalment plans that can be paid over several weeks or fortnights. 

For more information about CHC30121 Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education and Care costs, please call us on 1300 616 197. 

Online theory, combined with a total of 440 hours of practical assessment work split across both qualifications in a regulated children’s education and care service in Australia

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites

CHCECE030

Support inclusion and diversity
This unit describes the performance outcomes, skills and knowledge required to reflect on and understand the impact of own values and biases, demonstrate respect for inclusion and diversity, and support children’s understanding of inclusive principles and behaviours. This unit applies to all educators who work according to established policies and procedures in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE031

Support children’s health, safety and wellbeing
This unit describes the performance outcomes, skills and knowledge to support and promote children’s health, safety and wellbeing in relation to physical activity, healthy eating, sleep, rest and relaxation and individual medical requirements. This unit applies to educators who work according to established policies and procedures and under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE032

Nurture babies and toddlers
This unit describes the performance outcomes, skills and knowledge required to develop relationships with babies and toddlers and their families and attend to the specific physical and emotional needs of babies and toddlers from birth to 23 months. It requires the ability to follow individualised care routines for sleep, feeding and toileting. This unit applies to educators who work according to established policies and procedures and under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE033

Develop positive and respectful relationships with children
This unit describes the performance outcomes, skills and knowledge required to communicate and interact respectfully with children and to guide their behaviours in ways that support their agency, positive sense of self and self-regulation. This unit applies to educators who work according to established policies and procedures and under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE034

Use an approved learning framework to guide practice
This unit describes the performance outcomes, skills and knowledge required to source and use an approved childhood learning framework. This unit applies to educators who support children’s learning according to established curriculum under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE035

Support the holistic learning and development of children
This unit describes the performance outcomes, skills and knowledge to recognise and support the interrelationship between the physical, social, emotional, cognitive and communication development of children. This unit applies to educators who support children’s learning and development according to established curriculum under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE036

Provide experiences to support children’s play and learning
This unit describes the performance outcomes, skills and knowledge required to set up, support and review experiences for children’s play and learning. This unit applies to educators who support children’s learning according to established curriculum under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE037

Support children to connect with the natural environment
This unit describes the performance outcomes, skills and knowledge required to support and encourage children’s connection with the natural environment. This unit applies to educators who contribute to the curriculum planning process under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE038

Observe children to inform practice
This unit describes the performance outcomes, skills and knowledge required to identify and gather information about children from observation and other sources as part of a collaborative process and as a basis for curriculum planning. This unit applies to educators who contribute to the curriculum planning process under the guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE054

Encourage understanding of Aboriginal and/or Torres Strait Islander peoples’ cultures
This unit describes the performance outcomes, skills and knowledge required to identify different perspectives on Aboriginal and/or Torres Strait Islander peoples’ cultures, develop an understanding of the local and broader cultural contexts, and use the identified information to embed culturally appropriate experiences, interactions, behaviours and physical environments into daily practice with children. This unit applies to educators who work in regulated children’s education and care services or schools in Australia, including those who identify as Aboriginal and/or Torres Strait Islander and educators from other cultural backgrounds. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE055

Meet legal and ethical obligations in children’s education and care
This unit describes the performance outcomes, skills and knowledge required to identify and meet legal and ethical obligations. This includes the ability to recognise potential and actual examples of non-compliance with regulatory requirements and contribute to the continuous improvement of practice. This unit applies to educators who work according to established policies and procedures in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE056

Work effectively in children’s education and care
This unit describes the performance outcomes, skills and knowledge required to work in a children’s education and care context using effective communication and knowledge of job roles, responsibilities and service procedures to complete daily work activities. This unit applies to individuals who work according to established policies and procedures and under the supervision and guidance of others in regulated children’s education and care services in Australia. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCPRT001

Identify and respond to children and young people at risk
This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility. This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

HLTAID012*

Provide First Aid in an education and care setting
This unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. This unit applies to a range of workers within an education and care setting who are required to respond to a first aid emergency, including asthma and anaphylactic emergencies. This includes early childhood workers and educators who work with school-age children in outside school hours care and vacation programs. This unit of competency may contribute towards approved first aid, asthma and anaphylaxis training under the Education and Care Services National Law, and the Education and Care Services National Regulations (2011). Specific licensing/regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities *This course contains the unit, HLTAID012 Provide First Aid in an education and care setting, which must be completed through an external RTO. Foundation Education has an agreement in place with Red Cross Australia (RTOID 3605) which allows students to receive training for this unit at a reduced price. Red Cross Australia is a third-party training provider who conduct training and assessment services on behalf of Foundation Education. Please note that the cost of this external training is not included in any of your course fees. Upon completion, you will need to submit a copy of your first aid certificate in order for us to process a Credit Transfer against this unit on your student record. If you have chosen your own third-party provider, you must submit a certified copy of your certificate. If you have undertaken training with Red Cross Australia, you must forward Foundation Education the email you receive which contains the electronic copy of your certificate.

HLTWHS001

Participate in workplace health and safety
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBSTR401

Promote innovation in team environments
This unit describes the skills and knowledge required to identify and implement ways of promoting innovation within team environments in the workplace. The unit applies to individuals who are team participants or team leaders responsible for playing a proactive role in demonstrating innovation in a formal or informal team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.

HLTFSE001

Follow basic food safety practices
This unit describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food. This unit applies to food services workers who work under supervision and within defined guidelines. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBTWK502

Manage team effectiveness
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

CHCECE041

Maintain a safe and healthy environment for children
The unit describes the performance outcomes, skills and knowledge to monitor and maintain health and safety in the areas of individual health, hygiene, infectious disease, supervision, risk management, incident and emergency management. It includes the ability to contribute to the ongoing improvement of workplace health and safety policies and procedures. This unit applies to educators who implement and monitor practices according to established service policies and procedures in a regulated children’s education and care service in Australia. They may also provide guidance to other workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE042

Foster holistic early childhood learning, development and wellbeing
This unit describes the performance outcomes, skills and knowledge required to foster and enhance the holistic learning, development and wellbeing of children from birth to six years of age. It includes the ability to use detailed knowledge of different developmental domains and developmental theory and how these domains link to support holistic development. This unit applies to educators who develop and implement curriculum in the context of an approved learning framework in regulated children’s education and care services in Australia. Work is undertaken independently, according to the philosophy of the service. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE043

Nurture creativity in children
This unit describes the performance outcomes, skills and knowledge required to develop, implement and evaluate experiences that nurture creativity in children through construction, digital technologies, dramatic play, imaginative play, movement, music and visual art. This unit applies to educators who develop and implement learning experiences in the context of an approved learning framework in regulated children’s education and care services in Australia. Work is undertaken independently, but according to the philosophy of the service. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE044

Facilitate compliance in a children’s education and care service
This unit describes the performance outcomes, skills and knowledge required to facilitate legislative, regulatory and National Quality Framework compliance in an education and care service. This unit applies to educators working in regulated children’s education and care services in Australia. They provide guidance to others and have responsibilities in relation to continuous improvement of services provided. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE045

Foster positive and respectful interactions and behaviour in children
This unit describes the performance outcomes, skills and knowledge required to develop guidelines that foster positive and respectful interactions and behaviour, and to monitor and support children’s learning, development and wellbeing in this area. This unit applies to educators working at a leadership level in a regulated children’s education and care service in Australia. Work is undertaken collaboratively according to the philosophy of the service and involves providing guidance to others. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE046

Implement strategies for the inclusion of all children
This unit describes the performance outcomes, skills and knowledge required to promote inclusion and diversity and to plan, implement and monitor individual support strategies. This unit applies to educators working at a leadership level in a regulated children’s education and care service in Australia. Work is undertaken collaboratively according to the philosophy of the service and involves providing guidance to others. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE047

Analyse information to inform children’s learning
This unit describes the performance outcomes, skills and knowledge required to gather and analyse information about children’s learning to inform practice. This unit applies to educators who develop and implement curriculum in the context of an approved learning framework in regulated children’s education and care services in Australia. Work is undertaken independently, but according to the philosophy of the service. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE048

Plan and implement children’s education and care curriculum
This unit describes the performance outcomes, skills and knowledge required to plan, implement and evaluate curriculum over a period of time to foster children’s learning and development. This unit applies to educators who develop and implement curriculum in the context of an approved learning framework in regulated children’s education and care services in Australia. Work is undertaken independently, but according to the philosophy of the service. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE049

Embed environmental responsibility in service operations
This unit describes the performance outcomes, skills and knowledge required to develop, implement and evaluate a sustainability management plan and support children’s environmental responsibility. This unit applies to educators who develop and implement practices according to established organisational policies in a regulated children’s education and care service in Australia. Work is undertaken collaboratively according to the philosophy of the service and involves providing guidance to others. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCECE050

Work in partnership with children’s families
This unit describes the performance outcomes, skills and knowledge required to establish relationships with families, connect with the local and broader community and promote opportunities for collaboration and sharing of information with families to support effective education and care for children. This unit applies to educators working at a senior operational or leadership level in regulated children’s education and care services in Australia. Work is undertaken collaboratively according to the philosophy of the service and involves providing guidance to others. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

CHCPRP003

Reflect on and improve own professional practice
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice

BSBPEF502

Develop and use emotional intelligence
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace. The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area. No licensing, legislative or certification requirements apply to this unit at the time of publication.

BSBHRM413

Support the learning and development of teams and individuals
This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. The unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication.

CHCECE053

Respond to grievances and complaints about the service
This unit describes the performance outcomes, skills and knowledge required to effectively resolve grievances and complaints about the service. This unit applies to educators working at a leadership level in children’s education and care services in Australia. Work is undertaken collaboratively according to the philosophy of the service. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Check the currency of CHC30121 and CHC50121

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Kellee Locke Testimonial
Student Testimonial
Kellee Locke, Certificate III in Business Administration graduate

I wanted a course that would aid my career progression...I feel as though it helped me get my current job.

Kellee Locke Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

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