HLT57715

Diploma of Practice Management

Be responsible for the success of a health or dental practice

Get prepared to lead the way in creating a safe and happy health care environment

According to the Job Outlook website published by the Australian government, employment for Practice Managers grew by 81% in the past five years and is expected to continue growing strongly through to November 2020.* A career in practice management offers flexibility with only 68% of current employees working full time*. If you’re interested in stepping into a management position in the health industry, equip yourself with the knowledge and skills you need to step into practice management.

The Diploma of Practice Management will equip you with the leadership and management skills you need to advance your career or change career within the medical sector. You will learn how to guide staff and achieve business goals, manage risk, implement infection control policies and most importantly, deliver a high level of service to patients.

Once attained, the Diploma of Practice Management will equip you with the skills and knowledge you require to contribute to a business’s strategic direction and ensure daily operations run smoothly. This health qualification will enable you to work as a Practice Manager or Health Administration Manager, in which you ensure quality patient care by managing all administration processes in different health care facilities.

As a Practice Manager, you will be responsible for organising and controlling the functions and resources of professional practices, such as administrative systems and practice personnel, as well as managing the promotion and operations of small to medium-sized health practices. This includes managing patient records and accounts, ensuring work health and safety compliance and coordinating personal activities such as hiring, performance management and job training.

At Foundation Education, the nationally recognised practice management diploma is delivered online via our innovative and interactive online learning platform, My eCampus. You get the freedom to study at a time and place that best suits you, with online access to our dedicated student support team, here to help you through all aspects of your course.

* Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

Education
You will need to have completed year 12, or equivalent. Equivalency can be demonstrated by one of the following:

A qualification at Certificate II level or higher OR
2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum Age
You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status
You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points

Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

(Dial-up access will be significantly slower and is not recommended)

Windows : Operating system – Windows XP or Vista 7 or above

Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC : Operating system: OS X 10.4 or later

Internet Browser – latest version of Google Chrome

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)

Qualification

Diploma of Practice Management

Delivery

Online available

Length

Choose from 12 months

Study Load

Submit 1 assignment every 5 days to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Diploma of Practice Management, you’ll be able to manage the promotion and operations of small to medium-sized health practices. You could also gain employment as a:

Practice Manager

Ensure the smooth running of a health practice.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Choose from: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Course fees include course delivery and assessment, study materials and dedicated student support services. Please note this course does not qualify for assisted government funding.

Online

BSBWOR501

Manage personal work priorities and professional development

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

BSBCUS501

Manage quality customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

BSBRSK501

Manage risk

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

BSBADM502

Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

BSBWOR502

Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

BSBHRM506

Manage recruitment, selection and induction processes

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes, in accordance with organisational policies and procedures. It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case.

BSBHRM501

Manage human resources services

This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.

BSBMGT502

Manage people performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

BSBFIM501

Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

BSBMED301

Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

CHCDIV001

Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG003

Manage legal and ethical compliance

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, before developing and monitoring policies and procedures to meet those responsibilities.

HLTINF003

Implement and monitor infection prevention and control policies and procedures

This unit describes the skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.

HLTADM004

Manage health billing and accounting system

This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.

HLTWHS004

Manage work health and safety

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

It is strongly recommended that individuals gain industry experience prior to entering the course.

Check the currency of HLT57715

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Rachel Withers, dental graduate

I started my placement four weeks ago roughly and was offered a full-time job within the practice.

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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