The duties of a Dental Receptionist
If you’re thinking of joining the world of dentistry, why not consider becoming a vital part in the running of a professional practice?
Dental Receptionist duties are made for outgoing, organised and compassionate individuals – are you up to the challenge?
Patients and patience
After an appointment time has passed, patients run out of patience pretty quickly. It’s up to the Dental Receptionist to keep a happy and organized front of house environment. Answering and managing incoming calls, greeting patients, assisting in the completion of forms and informing patients of procedures and policy are just some of a Dental Receptionist’s daily duties.
As in any professional client based business, recording every last detail is essential. Dental Receptionists need to maintain a sharp eye and a careful attention to detail to ensure a practice remains organised and efficiently run.
With a primary duty to interact with patients and maintain the running of a tidy and welcoming reception area, a Dental Receptionist needs to maintain a high standard of interpersonal skills and a professional office manner. This means correctly listed patient contact information, allergies, medications, procedures, and x-rays, along with any further information required for a patient’s health care.
Although dental receptionist duties don’t include handling a drill or a needle, it’s extremely beneficial for you to learn as much as possible about procedures, products and infections, to provide further information and support to patients. Knowing what treatment a patient needs, and what that treatment involves is invaluable information.
Interested in becoming a Dental Receptionist? Gain the knowledge you need to work confidently at the frontline of health with the Certificate III in Business Administration (Medical).
As a Dental Receptionist, you aren’t just limited to desk duties – once you step foot into the health industry, your options are limitless.
For individuals seeking a position with more hands-on responsibility, Dental Assisting may be just the ticket. Responsible for working alongside Dentists in surgeries and routine maintenance procedures, Dental Assistants undertake the primary tasks of preparing treatment rooms, patients, instruments and materials.
If you’re interested in gaining dental-specific knowledge to expand your career opportunities and gain hands-on training to work as a Dental Assistant, check out the Certificate III in Dental Assisting.
Overseeing the operations and promotion of a medical, dental and health practice, Practice Managers deal with a busy and varied working schedule. Perfect for individuals desiring a role to showcase leadership and management skills, this career is fast-paced and thrives on achieving results.
If your skills are better suited to a managerial role, check out the Diploma of Practice Management and get involved.