SIR30212

Certificate III in Retail Operations

Start your career in retail with the formal qualifications to work as a Sales Assistant

Enjoy interacting with customers and have good management and organisational skills?

Start a stimulating career in the retail industry with the Certificate III in Retail Operations.

This qualification will equip you with the knowledge required to manage store safety, maintain and order stock and perform stock control procedures.

In addition to learning how to work effectively in a customer service environment, you will also learn the most effective methods of selling, relationship-building and customer interaction.

When you graduate, you’ll be a key contributor in the coordination of a successful team, which combined with expert knowledge of your business's products and services, will ensure positive customer outcomes.

This is a Nationally Recognised qualification.

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Qualification

Certificate III in Retail Operations

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months

Cost

Online: Contact us on 1300 61 61 97 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

With a Certificate III in Retail Operations, you could work in the following positions:

Sales Assistant

Liaise with customers and offer assistance in the purchase of business products or services.

Senior sales assistant

You will provide customers with a positive shopping experience by delivering excellent customer service.

Customer services assistant

You may be responsible for a range of tasks including completing general office tasks, offering in person and/or over the phone customer service and efficiently completing basic administration duties.

Point-of-sale Operator

Handle cash, process EFTPOS payments and ensure customers have positive shopping experiences.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online

BSBCUS402

Address customer needs

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.

SIRXIND101

Work effectively in a customer service environment

This unit applies to individuals working as effective frontline staff in retail stores and personal services settings, within the context of the organisational goals, customer service values and standards.

SIRXSLS201

Sell products and services

This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment.

SIRXSLS303

Build relationships with customers

This unit describes the performance outcomes, skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support. It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.

SIRXWHS101

Apply safe work practices

This unit describes the performance outcomes, skills and knowledge required to apply safe work practices, including identifying and reporting faults and problems, according to work health and safety (WHS) legislation and store policies.

SIRXWHS302

Maintain store safety

This unit describes the performance outcomes, skills and knowledge required to maintain store safety in a retail environment. It involves informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines.

BSBFLM303

Contribute to effective workplace relationships

This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.

BSBWOR301

Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

SIRWSLS301

Build sales relationships

This unit describes the performance outcomes, skills and knowledge required to promote demand and stimulate long-term, productive relationships with a business customer or a number of businesses within a defined territory.

SIRXCCS202

Interact with customers

This unit describes the performance outcomes, skills and knowledge required to deliver service to customers. It involves being able to communicate effectively with customers, respond to their complaints, receive and process sales orders, and identify special customer requirements.

SIRXINV001A

Perform stock control procedures

This unit describes the performance outcomes, skills and knowledge required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock and dispatching goods.

SIRXINV002A

Maintain and order stock

This unit describes the performance outcomes, skills and knowledge required to maintain and order stock in a retail environment. It involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating stocktake, identifying stock losses, processing orders and following up on orders.

SIRXRSK201

Minimise loss

This unit describes the performance outcomes, skills and knowledge required to minimise theft and loss of stock in a retail environment.

To undertake this qualification, students are required to have previous retail experience in roles, such as:
• applying point-of-sale handling procedures
• interacting with customers
• operating retail technology
• performing stock control procedures
• applying safe work practices
• communicating in the workplace
• minimising theft

Check the currency of SIR30212

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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