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Certificate III in Retail

Start your career in retail with the formal qualifications to work as a Sales Assistant

Enjoy interacting with customers and have good management and organisational skills? 

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

This is a Nationally Recognised qualification.

Eligibility Requirements


Whilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

Students under the age of 18 years require the signed consent of a parent or guardian to enrol in this qualification. 

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer:       Laptop or desktop computer with working speakers or headphone points

Internet:          High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

                        (Dial-up access will be significantly slower and is not recommended)

Windows :       Operating system – Windows XP or Vista 7 or above

             Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC :              Operating system: OS X 10.4 or later

                        Internet Browser – latest version of Google Chrome

Software:         Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)


Certificate III in Retail


Online available


Up to 18 months

Study Load

Submit 1 unit of competency every 5 weeks to graduate in 18 months


Contact us on 1300 61 61 97 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

With a Certificate III in Retail Operations, you could work in the following positions:

Frontline Sales Assistant

Senior Sales Assistant

Customer Services Representative

Team Leader

Retail Supervisor

Delivery Options and Length


Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 18 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.


Contact us on 1300 61 61 97 for course costs

Course Structure & Prerequisites


Engage the customer


Assist with customer difficulties


Build customer relationships and loyalty


Work effectively in a team


Work effectively in a service environment


Identify and respond to security risks


Sell to the retail customer


Contribute to workplace health and safety


Work with diverse people


Organise and maintain the store environment


Organise personal work requirements


Supervise and support frontline team members


Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

There are no formal entry requirements for this qualification as specified in the packaging rules; however work placement hours are required to be completed as part of this qualification.

Check the currency of SIR30216


Why choose us?

Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

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