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Certificate III in Retail

Start your career in retail with the formal qualifications to work as a Sales Assistant, Team Leader, or Retail Supervisor with the Certificate III in Retail.

Advance your retail management skills

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

The SIR30216 Certificate III in Retail is a Nationally Recognised qualification.

Eligibility Requirements


Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.​​​​

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the retail course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
  • MAC: Operating system - OS X 10.14 Mojave or later
  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Certificate III in Retail


Online course, combined with 80 hours of practical work placement available


The length of the course is up to 18 months

Study Load

Submit 1 unit of competency every 5 weeks to graduate in 18 months


Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

With a Certificate III in Retail Operations, you could work in the following positions:

Frontline Sales Assistant

Welcome customers and help them have an enjoyable shopping experience as a frontline sales assistant. In this role, you will interact regularly with people to understand what they need or want and assist them in finding the most suitable products or services.

Senior Sales Assistant

While performing the typical sales assistant tasks with customers, you will also have the additional responsibility of supervising and evaluating junior sales assistants. This means you will play a crucial role in ensuring the success and positive atmosphere of your workplace – both on the store floor and behind the scenes.

Customer Services Representative

Advise customers, fulfil orders, and deal with requests as a customer service representative. Completing a Certificate III in Retail Operations will provide you with the confidence and understanding to handle any customer interaction.

Team Leader

Transfer your proven sales skills and customer experience into a mentorship role as a team leader. You will manage staff schedules, provide guidance for sales assistants, and play a key part in building a strong team for your store or establishment. 

Retail Supervisor

Motivate, train, and supervise sales staff as a retail supervisor. This leadership role involves overseeing other employees, ensuring a consistent high-quality approach to customers. Your own retail expertise will assist you with evaluating and mentoring the team members under your supervision.

Delivery Options and Length

Online course, combined with 80 hours of practical work placement

Flexible online learning, via My eCampus, combined with 80 hours of work placement in a retail environment sourced by the student.

The length of the course is up to: 18 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online course, combined with 80 hours of practical work placement

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites


Provide service to customers
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.


Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.


Engage the customer


Assist with customer difficulties


Build customer relationships and loyalty


Work effectively in a team


Work effectively in a service environment


Organise and maintain the store environment


Organise personal work requirements


Supervise and support frontline team members


Identify and respond to security risks


Sell to the retail customer


Contribute to workplace health and safety

There are no formal entry requirements for this qualification as specified in the packaging rules; however work placement hours are required to be completed as part of this qualification.

Check the currency of SIR30216


Why choose us?

Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 


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