Skip to main content
BSB40215

Certificate IV in Business

Step up in the business world and move into middle management

Formalise your existing business skills to take on new responsibilities assisting mangers and coordinating other staff

A career in business is suited to those with excellent time management and organisational skills, as well as high-level communicative and influencing skills. If you are someone with these qualities, formalise your skills with a nationally recognised Certificate IV in Business qualification and set yourself up for a long term and successful career.

Developed in consultation with industry experts, the Certificate IV in Business will prepare you for working life in the business and management sector, and once attained, you will be equipped to work confidently as a Project Officer, Administration Assistant or Office Administrator.

This business qualification will equip you with the skills and knowledge you need to address customer needs, organise meetings, coordinate business resources and implementation of customer services strategies, write complex documents, promote products and services, establish networks and deliver and monitor a service to customers.

In addition, you will develop your business operations knowledge and skills, transferrable across various departments, including administration, accounts and finance. More specifically, you will learn about team development, product promotion and encouraging innovation in a team environment.

Across all roles, you will be required to have a high attention to detail and the ability to build relationships with internal and external leadership teams.  If you are highly driven and self-motivated, there is potential for you progress to a high-level role. This certification is generally a starting point in advancing your career and the skills learned will be transferrable across a range of roles, levels and industries.

Delivered online enabling you to study when and where suits you, with the added flexibility to choose your course length – whether that is the full term of your course or completing your study in as little as half the time. Course start dates are available year-round, so take the next step forward in your business and management career with the Certificate IV in Business.

This is a Nationally Recognised course.

Qualification

Certificate IV in Business

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 4 weeks to graduate in 12 months

Cost

Contact us on 1300 61 61 97 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate IV in Business, you’ll be able to use your well-developed skills and broad knowledge base in a wide variety of contexts to apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources. You may be responsible for providing leadership and guidance to colleagues with some responsibility for the output of others. You could also work in the following positions:

Administrator

You will have a range of duties that may include reception duties, maintaining databases processing mail, filing and other office duties.

Executive Personal Assistant

Use your organisational and communication skills to help executives run an organisation smoothly.

Office Administrator

Manage office enquiries and conflicts, manage schedules and deadlines and delegate tasks to administrative assistants and clerical staff.

Project Officer

Assist Project Managers to finish tasks on time. Use your communication, organisation and team management skills to successfully complete projects.

Sales Account Assistant

Assist sales management with relationship management of customers and external agencies.

Sales Agent

Act on behalf of different organisations to guide the sale of their products and services, sometimes to meet a particular target.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online

Contact us on 1300 61 61 97 for course costs

Course Structure & Prerequisites

BSBCUS402

Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

BSBADM405

Organise meetings
This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

BSBADM409

Coordinate business resources
This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use. It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBCUS401

Coordinate implementation of customer service strategies
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

BSBWRT401

Write complex documents
This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

BSBMKG413

Promote products and services
This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services. It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBCUS301

Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBINN301

Promote innovation in a team environment
This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

BSBREL401

Establish networks
This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

There are no formal entry requirements for this qualification; however, it is recommended that individuals have undertaken lower-level qualifications (ie. a Certificate III in Business) or have relevant industry experience to assist with the completion of this course. This may have been obtained through formal and informal training, work experience or life experience.

By completing a Certificate III in Business, you could gain a credit transfer towards this course, or if you study two additional subjects, you could also graduate with a Certificate IV in Business Administration.

Check the currency of BSB40215

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

Please fill out below

Enter your details below for more information

By submitting this form, you acknowledge that you have read, understood and accept our Privacy Policy and Terms and Conditions

Please fill out below

Enter your details below for more information

By submitting this form, you acknowledge that you have read, understood and accept our Privacy Policy and Terms and Conditions