Certificate III in Business (Customer Engagement)
Launch your customer-centric career with a Certificate III in Business.
Turn your charisma and organisational skills into a professional career with the BSB30120 Certificate III in Business (Customer Engagement). This online business course covers all the fundamental skills you need to succeed in any workplace with a specialised focus on liaising with customers.
With this customer engagement training under your belt, you will be ready to step into any customer-facing role. Whether dealing with people face-to-face as a customer service representative or over the phone as a call centre operator, you will be equipped with various skills to help you deliver exceptional service, market and promote products, and handle problems.
A customer engagement course can lead you into a secure and highly rewarding career. For example, call and contact centre workers are employed full-time 66% of the time, and this career category is expected to grow moderately in the future (data from Job Outlook).
You can complete this entire customer engagement course online, which means you have the freedom and flexibility to study whenever and wherever works for you. You can graduate with your business certificate within 12 months and enter the workforce with a nationally recognised qualification. Alternatively, if you already work in a business setting, the BSB30120 Certificate III in Business (Customer Engagement) could be just what you need to claim that next promotion or apply for a more senior role elsewhere.
Looking to study business online but not specifically interested in customer engagement? We also offer a more generalised BSB30120 Certificate III in Business, or you can specialise in business administration instead. For higher business qualifications, consider the BSB40120 Certificate IV in Business or the BSB50120 Diploma of Business.
* Source: Joboutlook.gov.au
The BSB30120 Certificate III in Business (Customer Engagement) is a Nationally Recognised course.
Eligibility Requirements
Education
Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.
Minimum Age
You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.
Residency Status
You will need to be a permanent Australian resident or equivalent.
Computer Requirements
In order to successfully complete the online part of the customer engagement course you will need regular access to the following:
- Computer: Laptop or desktop computer with working speakers or headphone points
- Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
- Windows: Operating system – Windows 8 or above
- Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
- MAC: Operating system - OS X 10.14 Mojave or later
- Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).
Qualification
Certificate III in Business (Customer Engagement)
Delivery
Online Course available
Length
The length of the course is up to 12 months
Study Load
Submit 1 unit of competency every 2.5 weeks to graduate in 12 months
Cost
Contact us on 1300 616 197 for course costs
Course Outcomes
Cost & Payment Options
Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.
Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.
Instalment plan Paid via a series of regular weekly or fortnightly instalments
Course Structure & Prerequisites
BSBCRT311
BSBPEF201
BSBSUS211
BSBTWK301
BSBWHS311
BSBXCM301
BSBWRT311
BSBTEC303
BSBPMG430
BSBOPS304
SIRXCEG005
BSBOPS305
SIRXMKT001
There are no entry requirements for this qualification.
Check the currency of BSB30120
Recognition of Prior Learning
Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.
Why choose us?
Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.