What is an Aged Care Worker?

An Aged Care Worker supports older Australians in living safely, comfortably, and with dignity –whether at home, in a residential facility, or in the community. Their work is essential to maintaining the health, independence, and emotional well-being of elderly individuals, many of whom face physical, cognitive, or social challenges. 

What Does an Aged Care Worker Do? 

 Aged Care Workers provide physical, emotional, and social care to elderly clients. Their daily responsibilities often include: 

• Assisting with personal care tasks such as bathing, grooming, dressing, and toileting 

• Supporting mobility with walking aids, wheelchairs, or transfers 

• Preparing and serving meals based on dietary needs 

• Managing medication (under supervision or direction) 

• Helping clients attend appointments or community events 

• Providing companionship and emotional support 

• Monitoring health conditions and reporting changes to healthcare professionals 

Some Aged Care Workers also help with household duties such as cleaning, laundry, and shopping. The ultimate aim is to support independence and quality of life for each client. 

Where Do Aged Care Workers Work? 

 Aged Care Workers can be employed in a range of settings: 

• Residential aged care facilities (nursing homes) 

• Retirement villages 

• In-home care services 

• Day respite centres 

• Palliative care services 

Depending on the setting, work schedules may include day, night, or weekend shifts. Many workers enjoy the flexibility of part-time or casual roles, especially those balancing family or study. 

Why This Role Matters 

 Australia's population is ageing rapidly. With people living longer than ever before, the demand for Aged Care Workers continues to rise – with a projected growth of 28% in 5 years. The government and healthcare industry are investing heavily in aged care, recognising the need for skilled, compassionate workers. 

This makes aged care a highly stable and future-proof career option. It's also a deeply rewarding one: every day, Aged Care Workers improve the lives of others. 

Skills and Qualities of a Great Aged Care Worker 

 To succeed in aged care, certain personal qualities are key: 

• Patience and empathy 

• Good communication and active listening 

• Attention to detail and observation skills 

• Respect for cultural, spiritual, and personal preferences 

• Physical stamina for hands-on tasks 

Training will teach you clinical and practical skills, but your compassion and reliability are what clients will value most. 

A Day in the Life of an Aged Care Worker 

 A morning might start with helping a client get ready – bathing, dressing, and preparing breakfast. The afternoon may include a walk, games, or transport to a social group. Evenings could involve medication assistance and preparing for bed. Every day is different, depending on your client’s needs and preferences. 

Some Aged Care Workers support people with dementia or palliative needs. Others provide companionship to older people who are isolated. No matter the role, the focus is always on person-centered care. 

The Importance of Cultural Sensitivity 

 Australia is home to a diverse community of elders from various cultural backgrounds. Culturally safe care is essential. That’s why training includes learning about inclusive practices, effective communication across languages, and respecting individual beliefs and customs. 

What Qualification Do You Need? 

 To become job-ready, most Aged Care Workers complete the Certificate III in Individual Support (Ageing and Disability) CHC33021. This nationally recognised qualification prepares you to work in both aged care and disability support. 

What You’ll Learn: 

• Delivering personal support 

• Managing infection control and hygiene 

• Supporting independence and well-being 

• Working within legal and ethical frameworks 

• Communicating in health and community settings 

Practical placement is included to help you build confidence in real care environments. 

Course Format and Duration 

 The course typically takes 12 months, though flexible study options mean you can complete it faster or fit it around other commitments. Online learning with in-person placement is common, giving you the best of both worlds. 

Career Progression Opportunities 

 With experience and further study, Aged Care Workers can move into roles such as: 

• Team leader or care coordinator 

• Lifestyle or activities officer 

• Diversional therapist 

• Community care manager 

• Enrolled nurse or allied health assistant 

Many also upskill with a Certificate IV in Ageing Support or move into nursing or healthcare administration. 

A Career That Cares for You Too 

If you want work that matters and fits your life, aged care offers real advantages: 

• High demand and job security 

• Meaningful, people-focused work 

• Flexible scheduling and job variety 

• Opportunities to work close to home 

• Pathways to further roles in healthcare 

This is more than just a job, it’s a career that changes lives. 

Career Opportunities for Aged Care Workers 

Aged care offers multiple career pathways. As you gain experience, you may wish to move into specialised or leadership roles, such as: 

• Team Leader or Facility Coordinator 

• Care Assessor (ACAT/ACAS roles) 

• Case Manager for Home Care Packages 

• Trainer and Assessor for aged care qualifications 

• Enrolled or Registered Nurse (with additional study) 

• Diversional Therapist or Lifestyle Coordinator 

This variety makes aged care an excellent choice for long-term career development. 

Frequently Asked Questions 

Where do aged care workers usually work? 

They may work in residential aged care facilities, retirement villages, private homes, community day centres, or respite care services. 

What are the physical demands of the role? 

The role may involve assisting with mobility, lifting, or manual handling. Most organisations provide training and equipment to ensure safe practices. 

Is aged care work suited to career changers? 

Yes. Many people transition into aged care from unrelated careers because they want meaningful, people-focused work. With training like the Certificate III in Individual Support, they can quickly qualify and begin work. 

How is aged care different from disability support? 

While both roles involve personal care, communication, and support, aged care specifically focuses on the needs of elderly clients. Disability support may involve a broader age group and goals like community access and independence. 

Ready to start your career 

Looking for a career that can make a real difference to someone’s life? Our CHC33021 Certificate III in Individual Support is launching on the 22nd of September