Certificate III in Retail

Stand out from the crowd when you apply for customer service jobs

Jobs in retail can be difficult to come by. Often, there are hundreds of applicants for one role! To get a head start in the retail industry, you need to stand out from the crowd. A SIR30216 Certificate III in Retail is a qualification that is well respected by hiring managers seeking employees with the skills and knowledge to dive straight into their new role.  

This qualification reflects the role of individuals who are primarily responsible for engaging customers, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings and possess a range of well-developed skills where discretion and judgement are required.

With a Certificate III in Retail, you will be qualified to apply for a diverse range of positions in a variety of retail settings, including supermarkets, department stores, fast-turnover restaurants, and speciality retailers. Such roles include Customer Services Representative and Frontline Sales Assistant.  

Furthermore, this qualification enables you to apply for supervisory or management roles where you will be responsible for supervising other team members and monitoring day-to-day workplace operations. Such roles include Retail Supervisor, Team Leader, and Senior Sales Assistant.  

This course is delivered through a mix of online learning through Foundation Education's platform, My eCampus, and 80 hours of mandatory practical work placement in a retail environment.  

By studying a Certificate III in Retail, you could be ready to launch a fulfilling retail career within 18 months. 

The SIR30216 Certificate III in Retail is a Nationally Recognised qualification.

Course Outcomes

Once you’ve completed your SIR30216 Certificate III in Retail, you’ll be a qualified asset to any retail organisation. Whether you’re assisting customers with products and services, maintaining daily store operations, or delivering on organisational expectations, you will have the skills and knowledge to work with a moderate level of autonomy. You could gain employment as a: 

Frontline Sales Assistant

Welcome customers and help them have an enjoyable shopping experience as a frontline sales assistant. In this role, you will interact regularly with people to understand what they need or want and assist them in finding the most suitable products or services.

Senior Sales Assistant

While performing the typical sales assistant tasks with customers, you will have the additional responsibility of supervising and evaluating junior sales assistants. This means you will play a crucial role in ensuring the success and positive atmosphere of your workplace – both on the store floor and behind the scenes.

Retail Customer Service Representative

As a Retail Customer Service Representative, you will be available to your customers for any needs they have pertaining to your organisation. You may help customers with complaints and questions, advise them about the organisation's products and services, and even handle some sales responsibilities by making sales and processing returns.

Team Leader

Transfer your proven sales skills and customer experience into a mentorship role as a team leader. You will manage staff schedules, provide guidance to sales assistants, and play a key part in building a strong team for your store or establishment. 

Retail Supervisor

Motivate, train, and supervise sales staff as a retail supervisor. This leadership role involves overseeing other employees, ensuring a consistent high-quality approach to customers. Your own retail expertise will assist you with evaluating and mentoring the team members under your supervision.