Your dream job in Retail and Hospitality starts here
If you are passionate about customer service, there are plenty of career options in the growing Retail and Hospitality industry.
Careers in Retail and Hospitality
The retail and hospitality industries are among the largest in Australia and include some of the most stable career opportunities.
If you're passionate about professional management and providing the very best customer service, then working in retail and hospitality will allow you to turn that into your new career. When you enrol with Foundation Education, you will have a clear pathway to a challenging yet rewarding and flexible career.
Discover where Retail and Hospitality qualifications can take you
The skills you’ll gain in the Retail and Hospitality sectors are highly versatile, so there are many pathways you can take to a successful and rewarding career. Let’s find out just a few of the directions to get you started.
Frontline Sales Assistant
Welcome customers and help them have an enjoyable shopping experience as a frontline sales assistant. In this role, you will interact regularly with people to understand what they need or want and assist them in finding the most suitable products or services.
Retail Supervisor
Motivate, train, and supervise sales staff as a retail supervisor. This leadership role involves overseeing other employees, ensuring a consistent high-quality approach to customers. Your own retail expertise will assist you with evaluating and mentoring the team members under your supervision.
Food and Beverage Attendant
You will provide a consistent and high-quality standard of food and beverage set-up/service, ensuring smooth delivery of conference and function services.
Restaurant Host
You’ll greet guests, take them to their seats, manage their reservations and ensure dining areas are prepared to deliver positive dining experiences for patrons across a wide range of hospitality venues.
Restaurant Supervisor
Foster a great team environment in a restaurant setting where you’ll be scheduling staff, managing budgets, daily operations, and staff training.
Bar Supervisor
You’ll be responsible for managing budgets, operations, staff training and rosters to create a supportive, effective, and safe environment.
Our Retail and Hospitality courses will get you there
Designed for beginners as well as those seeking to formalise their on-the-job experience, our nationally recognised courses will lead you to a bright and rewarding future.
SIR30216
Certificate III in Retail
Jump start your career in retail with the formal qualifications to work as a Sales Assistant, Team Leader, or Retail Supervisor.
SIT30622
Certificate III in Hospitality
Open doors with essential hospitality skills needed to work across a range of venues such as restaurants, hotels, pubs, cafés, and more.
SIT40422
Certificate IV in Hospitality
Take the next step in your career and progress into a supervisor role in the dynamic and fast-paced hospitality industry.
What to expect from a career in Retail and Hospitality
The retail industry involves the buying and/or selling of goods to the general public or to businesses. There is a wide range of industries within that can include food and beverage, clothing, footwear and personal accessories, recreational goods, pharmaceuticals and cosmetics. No matter which industry you choose to step into, you can expect to have the following duties and responsibilities:
Welcoming customers and providing assistance
Organising inventory and other administrative tasks
Processing transactions and sales
The hospitality industry is made up of businesses that provide accommodation such as motels, food and drink services such as cafes, restaurants, pubs, taverns and bars and hotels. No matter which industry you choose to step into, you can expect to have the following duties and responsibilities:
Managing budgets
Meeting and greeting customers, providing great service and resolving complaints
Managing staff and ensuring all training is up to date.
Essential skills for Retail and Hospitality
In order to perform your role to the best of your ability, there are some essential skills that will ensure you have a successful career in the retail and hospitality industries. They include:
Teamwork – to work effectively with others in order to meet a high standard
Multi-Tasking – for juggling multiple tasks in a calm and concise manner
Time Management – so that all aspects of a business or organisation such as scheduling are running smoothly
Communication – to effectively engage with customers so that they have the best experience.
Retail and Hospitality industry insights
Since suffering a major decline due to the effects of the COVID-19 lockdowns, the employment levels of retail and hospitality industries have returned to their pre-pandemic numbers.
In the retail workforce, employment levels are expected to increase from 1,299,800 in 2021 to 1,340,200 by 2025. For the hospitality industry, the numbers are expected to increase from 795,200 in 2021 to 846,400 by 2025.
I'm currently studying for my Certificate IV in Hospitality, and I've never had an issue with Foundation Education. They are always so efficient.
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*Source for projected job growth figures: Seek, 2023
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