The retail and hospitality industries are among the largest in Australia and include some of the most stable career opportunities.
If you're passionate about professional management and providing the very best customer service, then working in retail and hospitality will allow you to turn that into your new career. When you enrol with Foundation Education, you will have a clear pathway to a challenging, yet rewarding and flexible career.
The retail industry involves the buying and/or selling of goods to the general public or to businesses. There is a wide range of industries within that can include food and beverage, clothing, footwear and personal accessories, recreational goods, pharmaceuticals and cosmetics. No matter which industry you choose to step into, you can expect to have the following duties and responsibilities:
Welcoming customers and providing assistance
Organising inventory and other administrative tasks
Processing transactions and sales
The hospitality industry is made up of businesses that provide accommodation such as motels, food and drink services such as cafes, restaurants, pubs, taverns and bars and hotels. No matter which industry you choose to step into, you can expect to have the following duties and responsibilities:
Meeting and greeting customers, providing great service and resolving complaints
Managing staff and ensuring all training is up to date
To learn more about what to expect from the retail and hospitality industry, check out these amazing articles from our blog:
In order to perform your role to the best of your ability, there are some essential skills that will ensure you have a successful career in the retail and hospitality industries. They include:
Teamwork – to work effectively with others in order to meet a high standard
Multi-tasking – for juggling multiple tasks in a calm and concise manner
Time Management – so that all aspects of a business or organisation such as scheduling are running smoothly
Communication – to effectively engage with customers so that they have the best experience.
Since suffering a major decline due to the effects of the Covid-19 lockdowns, the employment levels of retail and hospitality industries have returned to their pre-pandemic numbers.
In the retail workforce, employment levels are expected to increase from 1,299,800 in 2021 to 1,340,200 by 2025. For the hospitality industry, the numbers are expected to increase from 795,200 in 2021 to 846,400 by 2025.
I chose to study with Foundation Education because I could complete my studies remotely, online at my own pace, which meant that I could have a good work, life, and study balance.
I was offered a position as a dental assistant straight away, and it would not have been possible without my online study with Foundation Education.
Mirza Tallal Ahmed
Before admitting to Foundation Education, I searched a lot about the courses and reviews. Based on the positivity of people for Foundation Education, I felt like this is the institute I want to study at.
I have researched so many study options. But, in the end, I choose to study with Foundation Education because they provide me with more flexibility and support. Since I have my children, it's really hard for me to attend classes and study online means I can still pursue my education in the comfort of my home without leaving my children behind.
For the full list of nationally recognised qualifications, view our retail and hospitality courses.
The various duties of a Retail Sales Assistant include:
Provide in-depth product and service advice
Monitor and maintain stock supplies and advise stock orders as required
Attend to merchandise displays and store presentation
The various duties of a Retail Supervisor include:
Responsible for hiring and training employees as well as scheduling shifts
Managing finances and preparing budgets
Evaluating the supply and availability of stocks, and profit-margins
The various duties of a Reception Front Desk Staff include:
Serve visitors by greeting, welcoming, and directing them appropriately
Answer phone queries from visitors and vendors
Ensure reception area is tidy and presentable, with all necessary stationery and material
The various duties of a Duty Manager include:
Proactively monitor general operations of the business
Ensure that all employee interactions with customers are positive
Monitor and report on revenue and cash flow
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