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SIT30116

Certificate III in Tourism

Start your career in tourism as an Inbound Tour Coordinator.

Discover a world of opportunity 

If you have strong organisational and communication skills, natural aptitude for sales and the ability to engage with people of all ages, embark on an exciting new career in the tourism sector.

Through the course, you will develop core skills like managing itineraries, researching industry trends and developing professional relationships with clients, colleagues and external partners. This will provide you with a solid foundation for a future career in both the retail and wholesale tourism sectors.

When you graduate, you’ll be able to work for a diverse range of employers in the tourism industry sector, including tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

 

This is a Nationally Recognised course.

Students graduating prior to 03/07/2017 will receive code SIT30112.

Qualification

Certificate III in Tourism

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 1.5 weeks to graduate in 12 months

Cost

Contact us on 1300 61 61 97 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Tourism, you’ll be able to use a range of well-developed sales and operational skills to deliver travel or tourism-related products and services in a range of industry contexts. You could also gain employment as a:

Customer Service Agent

A Customer Service Agent responsibility is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction within the tourism industry.

Inbound Tour Coordinator

An Inbout Tour Coodinator is responsible for planning the itinerary, selecting the tourism products to include, and coordinating all reservations for accommodation, tours, transport and meals.

Visitor Information Officer

Visitor Information Officers provide advice to tourists about the attractions and accommodation available in their local area. 

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment
Payment Plan

Our course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Online

Contact us on 1300 61 61 97 for course costs

Course Structure & Prerequisites

BSBWOR301

Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBITU306

Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBWRT301

Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBWOR203

Work effectively with others
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

SITXWHS001

Participate in safe work practices
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

BSBITU202

Create and use spreadsheet
This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software.

SITXCCS006

Provide service to customers
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITTIND001

Source and use information on the tourism and travel industry
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

SITTTSL002

Access and interpret product information
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.

SITTTSL006

Prepare quotations
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.

SITTTSL005

Sell tourism products and services
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.

SITXFIN001

Process financial transactions
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.

SITXCOM002

Show social and cultural sensitivity
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

BSBSUS201

Participate in environmentally sustainable work practices
This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.

SITTTSL004

Provide advice on Australian destinations
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

Entry Requirements: There are no formal entry requirements for this qualification as specified in the packaging rules

Practical requirements: Students are required to complete a log book of practical tasks. Some of the tasks require access to "Tourism activities" in order to complete.

Check the currency of SIT30116

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 

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