HLT47315

Certificate IV in Health Administration

Take on a supervisory role in health administration

Enjoy a rewarding career as a health administration leader

According to the Job Outlook website, published by the Australian government, job opportunities for Health and Welfare Service Managers are expected to be between 10,000 and 25,000 by November 2019*. Employment for these positions grew by 35.9% in the past 10 years and are expected to rise strongly through to November 2020*.

Responsible for planning, organising and coordinating the administrative aspects of health and welfare services, these health care professionals need the right knowledge and training to work efficiently in a supervisory position, overseeing operations and effectively leading an administration team.

The nationally accredited Certificate IV in Health Administration teaches you how to understand and apply medical terminology, manage patient record-keeping systems and contribute to the organisational effectiveness of the health industry. In addition to this, you will learn a variety of customer service strategies which will allow you to provide quality client care in a range of medical and health care environments.

With a Certificate IV in Health Administration, you can work confidently as an Administration Supervisor, Clinical Services Team Leader or Medical Records Section Leader. You’ll be able to perform a range of administrative functions in health services, both autonomously and as a senior member of staff in an administrative team. You may find yourself working in medical institutions, such as clinics, hospitals, community health centres and private practices.

Once you’ve attained this online health care qualification, you can also choose to continue your studies and expand your career opportunities with a Diploma of Practice Management.

Studying a health care qualification online with Foundation Education offers you flexibility. You choose when and where you study, and when it comes to assistance, we have a team of experienced health education professionals’ on-hand to help guide you through your course material and assignments.

* Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

Education
You will need to have completed year 12, or equivalent. Equivalency can be demonstrated by one of the following:

A qualification at Certificate II level or higher OR
2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum Age
You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status
You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points

Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

(Dial-up access will be significantly slower and is not recommended)

Windows : Operating system – Windows XP or Vista 7 or above

Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC : Operating system: OS X 10.4 or later

Internet Browser – latest version of Google Chrome

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)

Qualification

Certificate IV in Health Administration

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 2 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once obtained, the Certificate IV in Health Administration will enable you to apply for positions such as:

Clinical Services Team Leader

Manage and support the Clinical Services Team, provide support to the relevant departments and liaison with relevant stakeholders.

Senior Admissions clerk

You will be required you to perform a range of clerical duties that may include pre-admission bookings, health fund checks, patient admission and front of house duties including reception.

Medical Records Section Leader

Take responsibility for medical data, and lead a team in the management of patient records and accounts.

Senior Administrative worker

You perform a wide range of administrative tasks, under direct or indirect supervision in a hospitals, community health centres or private practices.

Senior Ward clerk

The Senior Ward Clerk is responsible for the clerical and receptionist duties of the ward or clinic.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Course fees include course delivery and assessment, study materials and dedicated student support services. Please note this course does not qualify for assisted government funding.

Online

BSBLDR402

Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

BSBLDR403

Lead team effectiveness

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

BSBCUS401

Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

BSBCUS402

Address customer needs

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

BSBCUS403

Implement customer service standards

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

BSBHRM404

Review human resources functions

This unit describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas.

BSBHRM405

Support the recruitment, selection and induction of staff

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

BSBRES401

Analyse and present research information

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports.

BSBMGT403

Implement continuous improvement

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation. At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBMED301

Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED401

Manage patient record keeping system

This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system.

CHCDIV001

Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001

Work legally and ethically

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.

HLTWHS003

Maintain work health and safety

This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team. This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

There are no formal entry requirements for this qualification; however, it is recommended that individuals have undertaken lower-level qualifications (ie. Certificate III in Health Administration HLT37315) or have relevant industry experience to assist with the completion of this course. This may have been obtained through formal and informal training, work experience or life experience.

Check the currency of HLT47315

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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