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Certificate IV in Health Administration

Get prepared to lead the way and take on a supervisory role in health administration with the Certificate IV in Health Administration.

Enjoy a rewarding career as a Health Administration Leader 

According to the Job Outlook website, published by the Australian government, job opportunities for Health and Welfare Service Managers are expected to be between 10,000 and 25,000 by November 2019*. Employment for these positions grew by 35.9% in the past 10 years and are expected to rise strongly through to November 2020*.

Responsible for planning, organising and coordinating the administrative aspects of health and welfare services, these health care professionals need the right knowledge and training to work efficiently in a supervisory position, overseeing operations and effectively leading an administration team.

The nationally accredited Certificate IV in Health Administration teaches you how to understand and apply medical terminology, manage patient record-keeping systems and contribute to the organisational effectiveness of the health industry. In addition to this, you will learn a variety of customer service strategies which will allow you to provide quality client care in a range of medical and health care environments.

With a Certificate IV in Health Administration, you can work confidently as an Administration Supervisor, Clinical Services Team Leader or Medical Records Section Leader.  You’ll be able to perform a range of administrative functions in health services, both autonomously and as a senior member of staff in an administrative team. You may find yourself working in medical institutions, such as clinics, hospitals, community health centres and private practices.

Once you’ve attained this online health care qualification, you can also choose to continue your studies and expand your career opportunities with a Diploma of Practice Management.

Studying a health care qualification online with Foundation Education offers you flexibility. You choose when and where you study, and when it comes to assistance, we have a team of experienced health education professionals’ on-hand to help guide you through your course material and assignments.

* Source:

The HLT47315 Certificate IV in Health Administration is a Nationally Recognised course.

Eligibility Requirements


Whilst there are no formal recognition of prior learning (RPL) or entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.​​​​

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to successfully complete the online part of the health administration course you will need regular access to the following:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended)
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Internet Explorer 11
  • MAC: Operating system - OS X 10.14 Mojave or later
  • Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Certificate IV in Health Administration


Online Course available


The length of the course is up to 12 months

Study Load

Submit 1 unit of competency every 2 weeks to graduate in 12 months


Contact us on 1300 616 197 for course costs

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once obtained, the Certificate IV in Health Administration will enable you to apply for positions such as:

Clinical Services Team Leader

Manage and support the Clinical Services Team, provide support to the relevant departments and liaison with relevant stakeholders.

Senior Admissions clerk

You will be required you to perform a range of clerical duties that may include pre-admission bookings, health fund checks, patient admission and front of house duties including reception.

Medical Records Section Leader

Take responsibility for medical data, and lead a team in the management of patient records and accounts.

Senior Administrative worker

You perform a wide range of administrative tasks, under direct or indirect supervision in a hospitals, community health centres or private practices.

Senior Ward clerk

The Senior Ward Clerk is responsible for the clerical and receptionist duties of the ward or clinic. 

Delivery Options and Length

Online Course

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

The length of the course is up to: 12 months

Cost & Payment Options

Upfront Payment
Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and ongoing support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Payment plan Paid via a series of regular weekly or fortnightly instalments.

Course fees include course delivery and assessment, study materials and dedicated student support services. Please note this course does not qualify for assisted government funding.

Online Course

Contact us on 1300 616 197 for course costs

Course Structure & Prerequisites


Comply with Infection Prevention and Control Policies and Procedures
This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks. This unit applies to individuals working in health and direct client care contexts.


Coordinate implementation of customer service strategies
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.


Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.


Implement customer service standards
This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.


Review human resources functions
This unit describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas.


Support the recruitment, selection and induction of staff
This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.


Lead effective workplace relationships
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.


Lead team effectiveness
This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.


Implement continuous improvement
This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation. At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.


Interpret and apply medical terminology appropriately
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.


Manage patient record keeping system
This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system.


Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.


Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.


Maintain work health and safety
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team. This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.

There are no formal entry requirements for this qualification; however, it is recommended that individuals have undertaken lower-level qualifications (ie. Certificate III in Health Administration HLT37315) or have relevant industry experience to assist with the completion of this course. This may have been obtained through formal and informal training, work experience or life experience.

Check the currency of HLT47315

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.


Why choose us?

Melanie Petersen - testimonial
Student Testimonial
Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Laura Testimonial
Student Testimonial
Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Melanie Petersen - testimonial
Laura Testimonial
Flexible Online Study

All of our courses are delivered online, giving you the flexibility to choose your course length.

Dedicated Student Support

Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry-relevant Courses

Course material is developed in consultation with industry experts to equip you with job-ready skills.

Nationally Recognised Training

All of our courses are Nationally Recognised and accredited. 


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