HLT37315

Certificate III in Health Administration

Become an important part of a successful health administration team

Combine your communication skills and organisational skills to support the daily operations of a health practice

According to the Australian government’s Job Outlook website, the number of job openings for Medical Receptionists are expected to be greater than 50,000 by November 2019*. The demand in the health care sector for health and medical administrators will increase over the next few years. Health administration training is essential to gain the employment advantage.

Combining communication, customer service and technical skills, the Certificate III in Health Administration reflects the role of administrative workers and medical receptionists. This nationally accredited qualification provides you with entry level certification to begin your health administration career and set yourself apart from other candidates.

This course will teach you how to maintain patient and financial records, manage information and resources and contribute to innovation in the workplace. The Certificate III in Health Administration equips you with knowledge of medical terminology and allows you to develop an understanding of how to implement infection control policies and work health and safety processes.

Upon graduating with the Certificate III in Health Administration, you will be able to provide administrative support in a range of health service settings, including medical practices, hospitals and community health clinics. With this nationally recognised training qualification you can apply for work as a Admissions Clerk, Health Administrative Worker or a Ward Clerk, allowing you to take on a variety of administrative duties that contribute to the efficient running of a health care facility. If your goal is to progress to higher level skills or management, this certificate course will provide a solid foundation upon which to progress into a Certificate IV in Health Administration or Diploma of Practice Management.

This course is delivered online allowing you to access course material and assignments at a time that works for you. Foundation Education’s leaning platform, My eCampus is designed to tailor around your schedule, so there is no need to change prior commitments, holiday plans or work opportunities, it also allows you to set your ideal completion date. Our team of experienced health education professionals are on-hand to guide you through the units of your online health administration course.

* Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

EducationWhilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points

Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

(Dial-up access will be significantly slower and is not recommended)

Windows : Operating system – Windows XP or Vista 7 or above

Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC : Operating system: OS X 10.4 or later

Internet Browser – latest version of Google Chrome

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)

Qualification

Certificate III in Health Administration

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 3 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Health Administration, you’ll be able to apply for a range of interesting positions, which may include:

Admissions Clerk

The position requires you to perform a range of clerical duties that can include pre-admission booking, health fund checks, patient admission and front of house duties including reception.

Health Administrative Worker

You perform a wide range of administrative tasks, under direct or indirect supervision in a hospitals, community health centres or private practices.

Ward Clerk

The Ward Clerk is responsible for the clerical and receptionist duties of the ward or clinic.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Instalment plan Paid via a series of regular weekly or fortnightly instalments.

Course fees include course delivery and assessment, study materials and dedicated student support services. Please note this course does not qualify for assisted government funding.

Online

BSBWOR301

Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBADM307

Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBADM311

Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

BSBWRT301

Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCUS301

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBINM301

Organise workplace information

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

BSBMED301

Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302

Prepare and process medical accounts

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBRKG301

Control records

This unit describes the skills and knowledge required to classify, register, and track records and information about records within a business or records system.

CHCCOM005

Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

CHCDIV001

Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTINF001

Comply with infection prevention and control policies and procedures

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

HLTWHS001

Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure both their own health and safety and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

There are no formal entry requirements for this qualification; however, it is recommended that individuals have undertaken lower-level qualifications and/or have relevant industry experience to assist with the completion of this course. This may have been obtained through formal and informal training, work experience or life experience.

Check the currency of HLT37315

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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