BSB31115

Certificate III in Business Administration (Medical)

Make your start in the health care industry as a Medical Receptionist

Support patient health and contribute to business needs in the medical sector

The number of job openings for Receptionists, including positions available in the health sector, is expected to be high at a rate of over 50,000* by November 2019 according to the Australian Government’s Job Outlook. The Health Care and Social Assistance sectors contribute the largest share of employment for receptionists, at 51.6%. Administration business skills form a crucial part of the skills required by medical receptionists.

The Certificate III in Business Administration (Medical) has been developed in consultation with industry professionals who have worked in Business Administration in the medical sector. This course equips you with the skills you need to support administrative functions in a range of health settings, including general practices, major hospitals and all manner of medical clinics, including optical and dental clinics.

This nationally recognised health administration certificate course teaches you effective customer service skills that will enable you to contribute to the effective running of a medical practice. You will learn how to prepare and process medical accounts, maintain patient records, work in a team environment and respond to workplace problems, changes and challenges. Combined with learning administrative business skills such as, how to organise schedules and deliver a high level of customer service, you will gain a solid understanding of how to work confidently in an administrative position in the health care sector.

With a Certificate III in Business Administration (Medical), you will be qualified to work as a Medical Receptionist, Administration Assistant or Office Junior in a range of health care facilities and industry settings. You will be responsible for undertaking a range of administrative business duties, including directing patient enquiries, scheduling appointments and assisting in a range of clerical duties to ensure the smooth running of a health care or medical facility.

This health administration course is delivered online only via Foundation Education’s innovative and interactive online learning platform, My eCampus. All course material and assignments can be easily accessed and submitted on My eCampus whenever and wherever suits you. Your study plan will be provided to you upon enrolment, which will be tailored specifically to your requirements and schedule, taking holidays, work and other commitments into consideration. This course has been designed to fit into your lifestyle and our dedicated support team will help you stay on track and confidently start your career in the health care industry.

* Source: Joboutlook.gov.au

This is a Nationally Recognised course.

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Eligibility Requirements

Education

Whilst there are no formal entry requirements mandated by the training package, students’ skills and capabilities to undertake this training product will be assessed and advice on suitability will be provided during the pre-enrolment process.

Minimum Age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

Residency Status

You will need to be a permanent Australian resident or equivalent.

Computer Requirements

In order to complete the on-line part of the course you will need regular access to the following:

Computer: Laptop or desktop computer with working speakers or headphone points

Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable

(Dial-up access will be significantly slower and is not recommended)

Windows : Operating system – Windows XP or Vista 7 or above

Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome

MAC : Operating system: OS X 10.4 or later

Internet Browser – latest version of Google Chrome

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download)

Qualification

Certificate III in Business Administration (Medical)

Delivery

Online available

Length

Up to 12 months

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months

Cost

Payment Options

Upfront Payment
Payment Plan

Course Outcomes

Once you’ve completed your Certificate III in Business Administration (Medical), you’ll be qualified to apply for a diverse range of interesting roles, which may include:

Medical Receptionist or Secretary

You are the friendly and familiar face of the medical business, responsible for directing patient enquiries, scheduling appointments and processing payments.

Medical records clerk

You are responsible for maintaining complete, accurate, well organised records and updating the patient administration systems.

Delivery Options and Length

Online

Flexible online learning, meaning you can study whenever and wherever suits you through our online learning platform, My eCampus.

Up to: 12 months

Cost & Payment Options

Upfront Payment

Payment Plan

Your course fee includes the delivery and assessment of your qualification, your study materials (including all resources) and on-going support from our Education Team.

Upfront payment All course costs can be paid in total via VISA/MasterCard or bank deposit.

Instalment plan Paid via a series of regular weekly or fortnightly instalments.

Online

BSBCUS301

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBADM307

Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBADM311

Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

BSBWRT301

Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBITU312

Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU313

Design and produce digital text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

BSBITU307

Develop keyboarding speed and accuracy

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

BSBMED301

Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302

Prepare and process medical accounts

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303

Maintain patient records

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED304

Assist in controlling stocks and supplies

This unit describes the skills and knowledge required to provide assistance in stock control processes within a medical environment. This involves assisting in maintaining stock levels, storing stock, stocktaking and disposing of out-of-date stock.

BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBWHS201

Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

There are no formal entry requirements for this qualification.

Check the currency of BSB31115

Recognition of Prior Learning

Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Why choose us?

Student Testimonial

Melanie Petersen, Certificate III Business Administration (Medical)

I am thoroughly enjoying studying with Foundation Education.

Student Testimonial

Laura Andrews, Diploma of Business

Having a flexible study option means that I can still work full-time and have a social life whilst completing my qual

Flexible Online Study
All of our courses are delivered online, giving you the flexibility to choose your course length.
Dedicated Student Support
Our industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry-relevant Courses
Course material is developed in consultation with industry experts to equip you with job-ready skills.
Nationally Recognised Training
All of our courses are Nationally Recognised and accredited.

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