How to Manage Unhappy Employees?
The dynamic of any company is made up of machines and people.
Machines we can fix when they break down; we call in a serviceman, woman or person. When people break down, it's not so simple.
People are human
That might seem obvious, yet the larger the company, the harder it becomes to keep things human. It’s about performance and profits and sometimes personalities become pedestrians to the sales drive.
Big mistake. People are your biggest assets. Without them, the machines can’t work, let alone operate at their best. Individuals shape your future and the more discontent that goes unattended, the more unresolved that future becomes.
Spot the signs early
An unhappy employee won’t necessarily communicate their feelings with a face-sized frown or constant grumbling. They may simply become quiet and withdrawn. They could even become the opposite; loud and opinionated, in which case they’ll be easier to spot. Identifying the signs of unhappy employees at an early stage is beneficial.
to know your employees and their intrinsic work habits so you can spot any obvious change quickly. If you’re a large organisation with hundreds of employees, teach your managers to be aware of the signs.
Discontentment is not a good emotion to leave unchecked; before you know it, you’ve got disconnection and, worse, disruption. Stay close to your employees and leap in the moment they lapse into any shade of melancholy or menace.
Focus on the facts
Yes, you’ve got a situation and yes, there might be better things you could be doing right now. But don’t get upset if your unhappy employee is taking up valuable time. They’ll take up a lot more time with an unchecked bad attitude. So stay cool, concentrate on their story and only act once you have the full picture.
Give it time
Unless the issue is something as simple as a desk switch to separate warring co-workers, don’t expect overnight results. Put a plan in place to rectify the situation and boost your employee’s morale, but give it time to quiet down.
Get them engaged
The best way to turn unhappy employees into happy employees is to make them feel engaged. And no, that doesn’t mean they’ll soon be wedded to the company, but it’s not far off.
Engagement is about enthusiasm and love for their job. It’s about making staff feel important and excited about the future. It’s about adding value to their role. If people deserve added responsibility and/or a pay rise or even a bonus, give it to them sooner rather than later.