How to succeed in hospitality
When it comes to hospitality management, there are a number of individuals throughout history who have excelled in their ambitions and can offer fruitful advice.
So, what can we learn from hospitality entrepreneurs from around the globe?
Conrad Hilton Snr, 1887-1979
Hilton took over his father's general store at 21, founded the first American coast-to-coast hotel chain in 1943 and established one of the world’s first international hotel brands in 1949. His philosophy was simple - guests need ‘a comfortable place to sleep’, within ‘the light and warmth of hospitality’. Morphing from an unknown innkeeper in a tiny Texas town to an hotelier of a billion-dollar international empire, Hilton is a case study in succeeding from the ground up … one room at a time.
Charles Kemmons Wilson, 1913 – 2003
Another savvy hotelier, Wilson was a key instigator in developing the Holiday Inn chain. His key goals were providing roadside motels that were friendly, consistent and superior to his competitors, where customers ‘would enjoy coming back to’, again and again. By 1958, Wilson and his business partner had created 50 Holiday Inns and remarkably, cracked the magic 1000 mark across the country by 1968. Four years later, he graced the cover of Time magazine, with the whimsical title of ‘ The Man With 300,000 Beds’.
Matt Moran, born 1969
Closer to home soil, an Aussie lad named Matt Moran spent many weekends as a teenager in the kitchen of the local RSL. At 15, he left school to start a chef’s apprenticeship in a North Shore restaurant, refining his skills in the art of classical French cooking. He launched his first Sydney-based restaurant in 1991, his second in 1995, a flagship two-hat restaurant in 1999 and a second two-hat award winner in Brisbane in 2009. Two new venues followed in 2012 and that same year, Matt was awarded the GQ Magazine ‘Chef of the Year’. His driving force is producing contemporary food using the best of Australia’s local, seasonal produce.
Chris Morris, born 1948
Australian Chris Morris kicked off his entrepreneurial career in 1978 in the technology sector, switching to tourism and hospitality in 2008, with the launch of a company that now owns and operates over 20 businesses across Australia. These include hotels in Victoria and Queensland, a brewery in WA, an outback cattle station, an island off the Great Barrier Reef, a casino in Townsville and an Eco Lodge in the Daintree rainforest. Now that’s diversifying! In the last two years he has topped both the Forbes ’Australia’s 50 Richest’ and BRW’s ‘Rich 200’ lists.